Facilities Assistant: Front Desk, Safety & Compliance

ISS; Shrewsbury; On-site; GBP 20,000 - 26,000; Full time

Job summary

ISS is seeking a Facilities Assistant to support the Facilities Management team in delivering day-to-day services across the site. You will help ensure customer service excellence, safety compliance and efficient operational support, assisting with inductions, maintenance coordination and administrative tasks.

The role involves front-of-house duties, helping manage meeting rooms, mailboxes, security procedures and environmental compliance while supporting low to medium-risk projects and

Qualifications

• Experience in front-of-house or customer-facing roles.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks with good organisation.
• Proficiency in Microsoft Office applications.
• Awareness of Health & Safety requirements and compliance ethos.
• Willingness to support soft services and facilities tasks.

Responsibilities

• Provide front-of-house support, welcoming visitors and directing or supporting them appropriately.
• Ensure security procedures are followed and support security-related compliance activities.
• Deliver support services including porterage, meeting room management and management of the Facilities Management mailbox.
• Conduct inductions for new starters, including Health & Safety and environmental inductions.
• Log, facilitate and oversee reactive and planned maintenance (PPM) visits.
• Support environmental and HSEQ compliance standards and assist with associated activities.
• Assist with traffic management plans, fire risk assessments and water hygiene arrangements where appropriate.
• Complete and support audits, including security audits, and provide general administrative support to the team.
• Experience working with customers and soft services, with proficient Microsoft Office usage.

Skills

Customer service

Communication

Organisational skills

Microsoft Office

Health & Safety awareness

Compliance awareness

Tools

Microsoft Office

Job description

ISS is seeking a Facilities Assistant to support the Facilities Management team in delivering day-to-day services across the site. You will help ensure customer service excellence, safety compliance and efficient operational support, assisting with inductions, maintenance coordination and administrative tasks.

The role involves front-of-house duties, helping manage meeting rooms, mailboxes, security procedures and environmental compliance while supporting low to medium-risk projects and