Facilities Assistant [Fixed Term]

NTT Ltd.; City of Westminster; On-site; GBP 18,000 - 24,000; Full time

Job summary

NTT DATA is seeking an entry level Facilities Assistant to support general maintenance and repairs within the organization’s offices in Westminster, London. You will help with room configurations, daily inspections, and routine tasks in line with health and safety standards.

The role emphasizes proactive, independent work with strong communication and organizational skills, and offers exposure to a broad facilities portfolio in a global technology environment.

Qualifications

• High school certificate and vocational training are required.
• Fluency in English is mandatory.
• Basic experience in a similar role is preferred.

Responsibilities

• Set up for meeting rooms and event spaces and perform general porterage.
• Support maintenance and repair requests within service level agreements.
• Coordinate routine maintenance and report progress to management.
• Conduct daily building inspections ensuring health and safety compliance.
• Liaise with stakeholders including security and cleaning staff.
• Escalate non-performance to management when needed.

Skills

Proactive

Hygiene knowledge

Facility layout

Communication

Detail oriented

Safety practices

Time management

Work under pressure

People skills

Education

High school certificate

Relevant vocational training

English fluent

Job description

The Facilities Assistant is an entry level role within the Facilities Management job family and is responsible for supporting general maintenance and repairs activities within the organization.

Responsibilities

• Configuration and set-up for meeting rooms and event spaces, general porterage duties.
• Helps to ensure that all maintenance and repairs requests received within the office environment and related buildings are carried out in line with the service level agreement.
• Assists with coordinating the distribution of and response to all service requests related to the facilities.
• Provides support with daily building inspections and ensures that all work undertaken conforms to the Health and Safety Act.
• Helps to conduct daily walkabouts, checking the cleanliness of all areas, especially bathrooms, break rooms and kitchens.
• Assists with documenting and reporting on in progress, new and/or completed maintenance, and repair requests to management.
• Helps to coordinate routine maintenance and repairs schedule.
• Provides support to ensure that all office facilities, tools, equipment, and stock (office consumable) levels are maintained and securely stored.
• Helps to liaise with all internal and external stakeholders including building services management, security, and access control and cleaning staff.
• Escalates non-performance of internal and external stakeholders to the management.
• Assists with any relevant activities as assigned by management.

Key Skills

• Proactive and motivated and can work independently, as well as under supervision.
• Some knowledge of general hygiene practices.
• Some knowledge of facility layout.
• Good verbal and written communication skills.
• Detail orientated with good organizational skills.
• Some knowledge of safety practices.
• Good at time management.
• Ability to work well under pressure.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.

Academic Qualifications and Certifications

• High school certificate.
• Relevant vocational training.
• English: fluent (Mandatory).

Required experience

• Basic experience gained in a similar role and preferably a related work environment.

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each