Facilities Assistant

dentsu; London; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

Join dentsu as a Facilities Assistant where you will play a vital role in ensuring the office operates smoothly and sustainably. Your duties will include supporting the Facilities team, managing mailroom operations, and contributing to continuous improvements in service delivery. Ideal candidates are self-starters with strong customer service and IT skills who thrive in a dynamic environment. Benefits include hybrid working, leave for volunteering, and various health protections.

Benefits

25 days holiday plus your birthday off

2 paid volunteering days

3 wellness days

Pension contributions

Life assurance

Private healthcare

Income protection

Critical illness cover

Travel loans

Cycle schemes

Free eye tests

Various discounts

Qualifications

• Self-starter with a keen eye for detail.
• Good IT skills, especially in Outlook and Microsoft Office.
• Ability to innovate and improve workflows.

Responsibilities

• Support the Facilities team in ensuring smooth service delivery.
• Implement and review facilities procedures and policies.
• Conduct Health and Safety inductions for new starters.

Skills

Customer Service

IT Skills

Attention to Detail

Communication

Innovation

Tools

Microsoft Office

Outlook

Job description

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Our Facilities Assistants play an integral role in ensuring our offices and services are sustainable, compliant, and cost-effective. Working as part of a highly skilled team, each Facilities Assistant should deliver exceptional service while using innovation to proactively multi-task in a fast-paced, evolving, and exciting environment. Due to the nature of the tasks, there is a high level of manual handling and heavy lifting required. The post holder must be energetic, demonstrate a willingness to help, and have a positive can-do attitude.

Job Title:

Facilities Assistant

Job Description:

• Support the Facilities team in ensuring smooth and efficient service delivery, including mailroom operations.
• Contribute to the performance and continuous improvement of the Facilities department.
• Report maintenance and Health & Safety issues during routine inspections.
• Implement and review dentsu Facilities procedures, policies, and systems to meet business objectives, including supporting agile working practices.
• Support security policies through clear desk policy implementation, laptop security, and key management.
• Procure goods and services within budget, such as stationery, office supplies, and security consumables.
• Assist the Front of House team with meeting room setups.
• Maintain dentsu poster communications throughout the building.
• Ensure a safe environment by adhering to Health and Safety legislation and dentsu policies.
• Conduct Health and Safety inductions for new starters and perform assessments.
• Perform weekly H&S checks, reporting hazards and issues.
• Provide multi-skilled support for the Facilities Helpdesk and Front of House teams.
• Deliver mailroom services, including sorting, scanning, delivery, and courier management.
• Update systems for staff changes and support dentsu events.
• Seek ways to reduce incoming mail.

Candidate Profile:

We welcome candidates from all backgrounds for our entry-level roles, whether you are a recent graduate, considering a career change, or seeking a new opportunity. You should be a self-starter with a keen eye for detail, customer service skills, and the ability to innovate and improve workflows. Good IT skills, especially in Outlook and Microsoft Office, and effective communication are essential.

About dentsu:

We are dentsu, champions for meaningful progress, helping clients grow their customer base with top-tier services in media, CXM, and creative. With over 46,000 specialists across 145 markets, our '8 ways' shape our approach to achieving extraordinary results for clients, society, and each other.

Our Values and Benefits:

We celebrate diversity and encourage you to bring your whole self to work. Our benefits include 25 days' holiday plus your birthday off, 2 paid volunteering days, 3 wellness days, pension contributions, life assurance, private healthcare, income protection, critical illness cover, travel loans, cycle schemes, free eye tests, and various discounts. We offer a hybrid working schedule with flexible start and finish times.