Facilities Assistant

National Society for the Prevention of Cruelty to Children; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a leading organization that fights for every childhood as a Facilities Assistant in London. In this role, you will support the Property Department by managing reception duties and postal services while maintaining high customer service standards. You will work in a collaborative environment focused on safeguarding and enhancing the lives of children.

Qualifications

• Ability to communicate clearly with colleagues and visitors.
• Customer-focused approach to work.
• Capable of managing reactive situations professionally.

Responsibilities

• Provide a welcoming reception service and manage inquiries.
• Assist with postal services and administrative tasks.
• Support health and safety compliance and engage in fire evacuations.

Skills

Communication

Customer Service

Organizational Skills

Numeracy

Tools

Microsoft Office

Job description

Every childhood is worth fighting for. This is our belief. It drives us. And it's the reason our People team push themselves to equip and support our staff and volunteers to play the biggest part they can. Join us as a Facilities Assistant, and help our people do work that means everything.

The Property department has responsibility for all real estate, facilities assets, services and resources to enable the core NSPCC services and other supporting departments to function as productively as possible within the workplace.

The Property Department manages all aspects of the NSPCC's properties, ensuring offices have high standards of facilities, are properly maintained, and comply with legal requirements. They also manage building or refurbishment projects and constantly review the property portfolio to ensure the best possible working conditions are provided. This post is responsible for supporting the Facilities Team on Reception, in the Post Room, and with other Facilities-related services.

Job purpose

Provide a welcoming and efficient reception service.

Ensure an excellent customer service experience for all enquiries at Weston House.

Assist the Senior Facilities Assistant with the day-to-day running of the post room, including reprographic services, opening post, organizing couriers and taxis, and liaising with staff, volunteers, and tenants.

Support the Facilities Manager and Senior Facilities Assistant with administrative tasks such as health and safety and ad-hoc projects.

Key relationships - Internal

The post holder will report to the Senior Facilities Assistant and liaise with Receptionists, Postal Services Coordinators, Assistant Building Officer, Health and Safety Manager, other members of the Property Department, and colleagues utilizing Weston House and the post room services.

External relationships

Communicate with visitors, external contractors, postal suppliers, couriers, vehicle providers, and printing suppliers.

Main duties and responsibilities

Reception

• Greeting visitors.
• Managing security and telecommunications systems.
• Handling queries, emails, and correspondence.
• Transferring calls and taking messages.
• Maintaining record books, including visitor sign-in and key management.
• Managing meeting room availability.
• Following NSPCC policies, procedures, and standards.
• Signing in visitors and contractors.
• Keeping reception and visitor areas clean and tidy.

Post Room

• Opening and sorting postal deliveries.
• Supporting post room operations, including scanning, franking, and logging deliveries.
• Supporting courier bookings and communication with staff regarding deliveries.

Additional duties include administrative support, assisting with fire evacuations, health and safety issues, and process improvements.

Responsibilities for all staff within the People Directorate

A commitment to safeguarding and promoting the welfare of children, young people, and adults at risk.

Participation in meetings and proactive performance improvements.

Maintaining awareness of health and safety policies and NSPCC news and updates.

Person specification

Clear and effective communication skills.

Ability to handle distressed or angry visitors professionally.

Customer-focused approach.

Calmness in reactive situations.

Basic drafting skills in letters, emails, and spreadsheets.

Effective prioritization and organization skills.

Good knowledge of Microsoft Office, including Word, Excel, and Teams.

Ability to handle sensitive and confidential information.

Good numeracy skills.

Join us and you'll become part of a team that cares about the work they do and the people they work with. You'll discover opportunities to grow, face challenges, and find your own way to make a meaningful impact that benefits millions of young lives.