Facilities Assistant

Randstad Construction and Property; Risley; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Travel expense reimbursement

Full training

Inclusive workplace culture

Job summary

Randstad Construction and Property is seeking a proactive Facilities Assistant to deliver front-of-house and facilities support at our Warrington site. You will greet visitors, handle enquiries, manage mail, coordinate meeting rooms, and assist with building maintenance alongside the FM team.

The role requires strong IT skills (MS Office), excellent customer service, and the ability to work independently with good organisation.

Qualifications

• Experience delivering Front of House or Facilities Support in a corporate environment.
• Strong IT literacy with Microsoft Office applications.
• Outstanding customer service and face-to-face communication across all levels.

Responsibilities

• Front of House & Reception: welcome visitors, answer calls, manage the shared mailbox.
• Meeting room bookings: oversee bookings, check equipment, and hospitality needs.
• Mailroom & admin support: handle post, internal distribution, and general FM tasks.
• Access control & security: issue staff passes and liaise with landlords.
• Stock & consumables: monitor inventory and replenish supplies.
• Building maintenance support: report issues and assist contractors.

Skills

Front of House experience

MS Office

Customer service

Communication skills

Organisation skills

Education

BIFM / IWFM qualification

NVQ in Business Administration

First Aid or Fire Warden certification

Tools

MS Office

Job description

Job Opportunity: Facilities Assistant

Location: The Point, 410 Birchwood Boulevard, Warrington, WA3 7WD (Occasional travel to other regional sites/offices with expenses reimbursed)

Hours: 08:00 - 18:00, Monday to Friday (Occasional additional hours for cover as required)

Contract Type: Full-Time

About the Role

We are seeking an enthusiastic, dynamic, and customer-focused Facilities Assistant to deliver high-quality front-of-house and facilities support at our Warrington site.

Working closely with the Facilities Manager and wider FM team, you will ensure our workplace environment is maintained to an exceptional standard, providing a welcoming, functional, and seamless experience for employees, clients, and visitors.

Key Responsibilities

• Front of House & Reception: Act as the main point of contact at reception, welcoming visitors, managing incoming enquiries, answering telephone calls, and monitoring the shared mailbox.
• Meeting Room & Hospitality Management: Oversee meeting room bookings, carry out operational checks on equipment, prepare and clear rooms, and organise hospitality or health and safety checks.
• Mailroom & Administrative Support: Manage daily incoming and outgoing post, internal distribution, and the hybrid mail system, while providing general administrative assistance to the FM team.
• Access Control & Security: Handle staff access pass issuing, manage building pass liaison with site landlords, and monitor visitor access.
• Stock & Consumable Control: Maintain inventory and replenish print stations, office supplies, and kitchen/tea point areas throughout the day.
• Building Maintenance & Contractor Support: Proactively identify and report maintenance issues through to resolution, assist with hard/soft FM contractors, and ensure site safety and compliance records remain up to date.
• Physical Duties: Perform manual handling tasks, standard heavy lifting when required, and use goods lifts to manage loading bay deliveries.

What We Are Looking For

Essential Experience & Skills:

• Prior experience delivering Front of House or Facilities Support in a corporate environment.
• Strong IT literacy, including proficiency with Microsoft Office applications.
• Outstanding customer service, interpersonal, and face-to-face communication skills across all organisational levels.
• Excellent written and verbal communication abilities.
• Strong organisational skills with the ability to manage varying workloads and work independently.

Desirable Qualifications:

• BIFM / IWFM qualification.
• NVQ in Business Administration or a related field.
• Valid First Aid or Fire Warden certification.

What We Offer

• Dynamic and collaborative working environment.
• Travel expense reimbursement for any off-site visits.
• Full training and ongoing professional support.
• Inclusive workplace culture committed to diversity and equal opportunity.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.