Facilities Assistant

Bellrock Property and Facilities Management; Addlestone; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading company in facilities management as a Facilities Assistant in Addlestone. In this role, you will ensure an excellent standard of customer care, manage front-of-house duties, and support overall facilities management. The position offers a flexible working environment and a solid benefits package, including generous leave and pension options.

Benefits

25 days annual leave plus bank holidays

Salary exchange pension scheme

Health Assured employee assistance and wellness program

Paid sick leave

Free on-site parking

Qualifications

• Proven customer service skills with all levels of management.
• Excellent communication skills, verbal and written.
• IT literate with proficiency in navigating internal CRM systems.

Responsibilities

• Meet and greet all visitors in a polite and professional manner.
• Act as the first point of contact on any building maintenance issues.
• Provide information and advise customers about the facilities.

Skills

Customer Service

Communication

IT Skills

Multitasking

Job description

Social network you want to login/join with:

Bellrock Property and Facilities Management

Location:

Addlestone, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

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Job Reference:

662794503083

Job Views:

4

Posted:

18.06.2025

Expiry Date:

02.08.2025

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Job Description:

Facilities Assistant

At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are the heart of our business. And we’re all about helping them to shine.

To provide an extremely high standard of customer care for staff and visitors via efficient ‘front of house’ service, including reception services, general office administration and facilities management support.

How will you be the change?

We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way

And as a Facilities Assistant with Bellrock, you’ll do it by

KEY ACCOUNTABILITIES

• Meet and greet all visitors to the building in a polite and professional manner.
• To ensure Contractors sign in & out at the reception, handing out keys, making sure building is secure.
• To make sure all contractors fill in the correct work permit.
• Ensure that all visitors sign in and out at reception.
• Answer all customer queries and redirect calls to internal/external parties.
• Provide information and advise customers about the facilities.
• Act as a first point of the contact on any building maintenance issues.
• Carry out porterage duties as and when required.
• Carry out concierge duties as and when required.
• Act as point of contact in the absence of the site contract manager.
• Responsible for the postage service and postal distribution.
• To carry out all tasks in line with the company’s safety policy, risk assessments and method statements.
• To undertake any other duties which may be reasonably assigned from time to time.

What does it take?

If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Facilities Assistant , you’ll need

• IT literate with proficiency of navigating around a PC with internal CRM systems and have good data entry and keyboard skills.
• Excellent communication skills, verbal and written, including a good telephone manner ensuring client relationships are constantly met with exceptional attention to detail.
• Proven customer service skills with the ability to work with all levels of management and client.
• Ability to multitask.
• Able to prioritise workload and manage working time effectively.

Working arrangements

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work fromAddlestone, Surrey, KT15 2AH. Monday to Friday 8:00am top 5:00pm

What can we offer you?

Upon joining Bellrock, you can expect a comprehensive benefits package including:

25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)

Salary exchange pension scheme

Life cover

Paid sick leave

Health Assured employee assistance and wellness program

Enhanced maternity, paternity and adoption leave

Salary sacrifice schemes: Cycle to work

Holiday purchase scheme of additional 5 days per year

Offers and discount scheme designed to save money on everyday shopping and essentials

MotorSave Scheme

Refer a friend

Liftshare

Virtual GP

Free on-site parking

Helping you to shine

We’ve always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.

So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life.

#LI-DNI

Ready to start shining?

Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock, we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution. You.