Facilities and IT Support Officer

Charity People; Greater London; Hybrid; GBP 31,000 - 33,000; Full time

Benefits offered by this job

30 days holiday + bank holidays (pro‑r

pension contributions up to 12%

Life insurance at 4x salary

Wellbeing support and flexible working

Job summary

Charity People have partnered with Medical Research Foundation to recruit a Facilities & IT Support Officer on a 12‑month maternity contract. This role is 4 days office‑based and one day working from home, with an available start in early to mid October 2026.

Reporting to the Facilities and Operations Manager, you will manage day‑to‑day office facilities, oversee health and safety, handle IT queries, coordinate equipment and onboarding/offboarding, and drive improvements to deliver a safe,

Qualifications

• Experience in facilities management, office operations, IT support, or a similar role.
• Strong problem-solving skills with the ability to take ownership and see tasks through to a successful conclusion.
• Good working knowledge of Microsoft 365, including Word, Excel, Teams and SharePoint, alongside basic IT administration skills.
• Excellent communication and relationship-building skills, with experience working effectively with suppliers, contractors and colleagues.
• Highly organised, adaptable and customer-focused, with the ability to manage competing priorities in a fast-paced environment.

Responsibilities

• Manage day-to-day office facilities, liaising with building management, contractors and service providers to resolve maintenance and operational issues.
• Oversee office health and safety requirements, including first aid and fire marshal responsibilities, and supporting a safe working environment.
• Act as the first point of contact for staff IT queries, troubleshooting common issues and coordinating with external IT support providers.
• Coordinate IT equipment, new starter and leaver processes, user account administration, and technology rollouts across the organisation.
• Drive operational improvements, champion excellent customer service, and support sustainability initiatives and workplace projects.

Skills

Facilities management

IT support

Microsoft 365

Customer service

Tools

Microsoft Word

Excel

Teams

SharePoint

Job description

Facilities & IT Support Officer – 12 months maternity contract

4 days office based and one day working from home

Candidates applying for this role should be available to start early to mid October 2026

“Help us change lives through work-class medical research”Charity People have partnered with Medical Research Foundation to help recruit a Facilities and IT support Officer.

Salary: £31,000 – £33,000 per annum
Hybrid: 4 days a week office based and one day working from home

If you are a proactive, solutions-focused operations professional who enjoys keeping an office running smoothly while supporting colleagues with day-to-day IT needs, then look no further. Reporting to the Facilities and Operations Manager, you will play a key role in delivering an exceptional workplace experience and ensuring our office environment is safe, efficient and well maintained.

Key Responsibilities

• Manage day-to-day office facilities, liaising with building management, contractors and service providers to resolve maintenance and operational issues.
• Oversee office health and safety requirements, including first aid and fire marshal responsibilities, and supporting a safe working environment.
• Act as the first point of contact for staff IT queries, troubleshooting common issues and coordinating with external IT support providers.
• Coordinate IT equipment, new starter and leaver processes, user account administration, and technology rollouts across the organisation.
• Drive operational improvements, champion excellent customer service, and support sustainability initiatives and workplace projects.

Person Specification

• Previous experience in facilities management, office operations, IT support, or a similar role.
• Strong problem-solving skills with the ability to take ownership and see tasks through to a successful conclusion.
• Good working knowledge of Microsoft 365, including Word, Excel, Teams and SharePoint, alongside basic IT administration skills.
• Excellent communication and relationship-building skills, with experience working effectively with suppliers, contractors and colleagues.
• Highly organised, adaptable and customer-focused, with the ability to manage competing priorities in a fast-paced environment.

Benefits:

• 30 days’ holiday plus bank holidays (pro rata)
• Double-matched pension contributions up to 12% employer contribution
• Life insurance at 4x salary
• Wellbeing support and flexible working culture

Due to the urgency of this role, my client might chose to close the advert early.

Role will be closing on 21st September, 2026
First stage: 23-24 September 2026
Second stage: 29 September 2026 (in person interview followed by an assessment)

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.