Colleague Support Admin Assistant

NHS Property Services Ltd; Greater London; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

27 days annual leave

8 bank holidays

Smarter Working Policy

Professional Development

SMART Pension

NHS retail discounts

Cycle to Work Scheme

Colleague Assistance Programme

Job summary

NHS Property Services Ltd is seeking a Colleague Support Admin Assistant for our Digital and Data team on a 12-month fixed-term contract covering maternity leave. The role is hybrid, with monthly attendance at our London office and a starting salary of £30,000 per annum.

You will manage IT equipment lifecycles, asset records, and onboarding processes, coordinating with internal teams, suppliers, and third-party providers to ensure colleagues have the tools they need to work effectively.

Qualifications

• Organised and proactive administrator with attention to detail and strong service ethic.
• Experience coordinating multiple priorities and maintaining accurate records.
• Comfortable working with digital systems and managing supplier relationships.

Responsibilities

• Act as a key point of contact for admin and logistics requests within Colleague Digital Support.
• Manage hardware requests and coordinate collections and deliveries with suppliers.
• Process returned IT assets and maintain asset tracking records.
• Maintain the asset management database and configuration records.
• Support operation of Tech Bars and distribution/returns of equipment.
• Raise purchase orders for IT equipment, deliveries and software licences.
• Assist with software licence administration, including Microsoft licensing.
• Coordinate with suppliers and internal stakeholders to ensure service delivery.
• Create and maintain SOPs and process documentation.
• Support continuous improvement in asset and licence management.
• Ensure service desk tickets are managed effectively with SLAs and KPIs.

Skills

Administrative skills

Asset management

IT equipment

Stakeholder management

Tools

Asset management system

Microsoft licensing

Job description

At NHS Property Services, our people are at the heart of everything we do. We’re committed to creating a workplace where colleagues feel valued, supported, and empowered to make a meaningful impact. As part of our mission to Get, Grow and Keep Great People, we continue to strengthen how we deliver safe, sustainable and financially responsible services across our estate.

We are now looking for a Colleague Support Admin Assistant to join our Digital and Data team on a fixed-term contract covering maternity leave. This is an excellent opportunity for a highly organised individual who enjoys working in a fast-paced environment and takes pride in delivering outstanding support to colleagues across the business.

About the Role

As a Colleague Support Admin Assistant, you will play a key role in supporting our Colleague Digital Support team by managing the administrative and logistical processes associated with IT equipment, asset management and colleague onboarding. Working closely with internal teams, suppliers and third-party providers, you’ll ensure that laptops, mobile devices, peripherals and software licences are managed efficiently throughout their lifecycle. This role sits alongside our IT Service Desk function and focuses on the administration, coordination and asset management activities that keep our digital services running smoothly. You’ll maintain accurate records, support ongoing improvement initiatives, coordinate equipment deliveries and collections, and help ensure colleagues have access to the tools they need to be successful

Who You Are

You’re an organised and proactive administrator with excellent attention to detail and a passion for delivering great service. You enjoy managing multiple priorities, maintaining accurate records and building positive relationships with colleagues and suppliers. You’ll be comfortable working with digital systems, managing competing demands and adapting to changing priorities. Most importantly, you’ll bring a positive attitude, strong organisational skills and a willingness to learn.

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Key Responsibilities

• Act as a key point of contact for administrative and logistics-related requests within the Colleague Digital Support team.
• Manage hardware requests, arranging equipment collections and deliveries with suppliers and third-party providers.
• Process returned IT assets including laptops, phones and tablets, ensuring accurate asset tracking and record management.
• Maintain and update the asset management database and configuration management records.
• Support the operation of Tech Bars and provide administrative support for equipment distribution and returns.
• Raise purchase orders for IT equipment, peripherals, deliveries and software licences.
• Assist with software licence administration, including Microsoft licensing and other business applications.
• Coordinate with suppliers, local service providers and internal stakeholders to ensure excellent service delivery.
• Create and maintain standard operating procedures and process documentation.
• Support continuous improvement initiatives relating to asset and licence management.
• Ensure service desk tickets are managed effectively and associated SLAs and KPIs are achieved.

Where you’ll be

This is a 12-month fixed-term contract, offering a hybrid working arrangement with an expectation to attend our London office approximately one day per week. The salary for this position starts from £30,000 per annum.

We understand how important life is outside of work so, as well as a competitive salary we will also offer:

• 27 days annual leave + 8 days bank holiday with the option of buying additional weeks’ leave.
• A Smarter Working Policy, empowering you to choose the location of how and where you work according to your daily activities.
• Training and development opportunities, providing opportunities for our colleagues to develop and progress their careers at all levels through our Professional Excellence Framework.
• SMART Pension contribution to which the company will contribute up to 6%
• A range of flexible benefits, including NHS retail discounts and Cycle to Work Scheme.
• We have a great Colleague Assistance Programme and offer support for all areas of life.

An organisation with a purpose…

We are an organisation with a passion for giving back. Putting money back into the NHS, raising £150,000 over 3 years for our charity partner Young Lives vs Cancer, supporting colleagues to volunteer within their local communities, and being committed to creating a sustainable working environment on our pledge to become net zero carbon by 2050. We understand that it’s important to feel like the work you do is having a meaningful impact on society, and through our approach to being responsible for business, we make sure that every colleague is given the opportunity to make a difference.

At NHS Property Services, we’re committed to creating an inclusive workplace where everyone can thrive. We welcome applications from disabled people and will make reasonable adjustments throughout the recruitment process and in the workplace to support your needs. If you require any support or adjustments, please let us know — we’re here to help

We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential.