Hybrid Facilities & IT Support Officer

Charity People; Greater London; Hybrid; GBP 31,000 - 33,000; Full time

Benefits offered by this job

30 days holiday + bank holidays (pro‑r

pension contributions up to 12%

Life insurance at 4x salary

Wellbeing support and flexible working

Job summary

Charity People have partnered with Medical Research Foundation to recruit a Facilities & IT Support Officer on a 12‑month maternity contract. This role is 4 days office‑based and one day working from home, with an available start in early to mid October 2026.

Reporting to the Facilities and Operations Manager, you will manage day‑to‑day office facilities, oversee health and safety, handle IT queries, coordinate equipment and onboarding/offboarding, and drive improvements to deliver a safe,

Qualifications

• Experience in facilities management, office operations, IT support, or a similar role.
• Strong problem-solving skills with the ability to take ownership and see tasks through to a successful conclusion.
• Good working knowledge of Microsoft 365, including Word, Excel, Teams and SharePoint, alongside basic IT administration skills.
• Excellent communication and relationship-building skills, with experience working effectively with suppliers, contractors and colleagues.
• Highly organised, adaptable and customer-focused, with the ability to manage competing priorities in a fast-paced environment.

Responsibilities

• Manage day-to-day office facilities, liaising with building management, contractors and service providers to resolve maintenance and operational issues.
• Oversee office health and safety requirements, including first aid and fire marshal responsibilities, and supporting a safe working environment.
• Act as the first point of contact for staff IT queries, troubleshooting common issues and coordinating with external IT support providers.
• Coordinate IT equipment, new starter and leaver processes, user account administration, and technology rollouts across the organisation.
• Drive operational improvements, champion excellent customer service, and support sustainability initiatives and workplace projects.

Skills

Facilities management

IT support

Microsoft 365

Customer service

Tools

Microsoft Word

Excel

Teams

SharePoint

Job description

Charity People have partnered with Medical Research Foundation to recruit a Facilities & IT Support Officer on a 12‑month maternity contract. This role is 4 days office‑based and one day working from home, with an available start in early to mid October 2026.

Reporting to the Facilities and Operations Manager, you will manage day‑to‑day office facilities, oversee health and safety, handle IT queries, coordinate equipment and onboarding/offboarding, and drive improvements to deliver a safe,