Operations Manager (IT, Facilities & Fleet)

Rainbow Trust Children; Leatherhead; On-site; GBP 38,700 - 47,300; Full time

Benefits offered by this job

Pension scheme with employer/employee'

Flexible working hours

25 days annual leave + holidays

Wellbeing support & Employee Assistant

Job summary

Rainbow Trust Children’s Charity is seeking an experienced Operations Manager to take operational ownership of IT infrastructure, facilities, fleet and contracts across the organisation. Based in Leatherhead, you will manage the MSP relationship, lead on security and compliance, negotiate supplier contracts and drive improvements in processes while line-managing the Fleet Administrator.

The role reports to the Director of Finance and Operations and offers a salary up to £43,000 with excellent

Qualifications

• Experience negotiating and managing IT service contracts and budgets.
• Qualification in cyber security or IT, with Microsoft administration and MSP management experience.

Responsibilities

• Take operational ownership of IT infrastructure, MSP relationship management, facilities, fleet, and contracts across the organisation.
• Lead day-to-day operational infrastructure, including IT infrastructure and security, and ensure compliance.
• Oversee MSP service delivery, SLAs, security posture and compliance across systems.
• Manage office facilities, leases and contracts, and lead on supplier negotiations and budget.
• Line manage the Fleet Administrator and oversee a fleet of ~80 leased vehicles.
• Drive process improvements and support decision-making within established policies.

Skills

Problem solving

Multi-tasking

Communication

Stakeholder management

Excel proficiency

Education

Cyber security qualification (or IT)”

Tools

MSP management

Microsoft Administration

Job description

Operations Manager (IT, Facilities & Fleet)

• Location:
  Leatherhead, Surrey


• Closing date:
  23 August 2026


• Interview dates:
  Interview dates to be confirmed


• Salary:
  Up to £43,000 + excellent benefits

Join Rainbow Trust Children’s Charity and play a vital role in ensuring our teams can support families facing the unimaginable, helping us make a real difference.

We are looking for an experienced Operations Manager to take operational ownership of IT infrastructure and MSP relationship management, facilities, fleet, and contracts across our organisation. This is a wide-ranging role where your work directly underpins our frontline teams’ ability to deliver life-changing support to families with seriously ill children.

About the role:

Reporting directly to the Director of Finance and Operations, you will have input into how Rainbow Trust manages its IT, property and facilities, and fleet - while also leading on the day-to-day operational infrastructure across the organisation, including overall responsibility for our IT infrastructure and security. The role holder will act as the primary internal point of contact for our Managed Service Provider, overseeing service delivery, SLAs, and ensuring our IT infrastructure remains secure, compliant and fit for purpose

Managing the office facilities, leases, and contracts across our head office and nine regional sites, you will lead on contract negotiation and supplier management, managing a central administration budget and project manage office moves and operational projects.

With a focus on improving the efficiency of our systems, processes and ways of working, you will also line manage our Fleet Administrator, overseeing our fleet of 80 leased vehicles and be an integral part of decision making.

This is a substantive management role with real ownership, and meaningful variety - ideal for an experienced operations professional with a sound understanding of Microsoft Administration and cyber security ready to take on a broad remit in a values-driven organisation.

Applications will be particularly welcome from those who have demonstrable experience of negotiating and managing contracts, including managed IT service contracts and budgets. A qualification in cyber security or IT and experience of Microsoft administration, cyber security and MSP management is also necessary for this role.

• A systematic and effective problem solver – you are self-disciplined and analytical, and you thrive on providing solutions, delivering high standards, and are skilled in appropriately tailoring your output to a range of different stakeholders for decision‑making.


• A self-disciplined multi-tasker who is able to work independently and at a fast pace to meet deadlines– you are someone who perseveres and ensures close follow‑up of delegated tasks to deliver consistently high‑quality work through to completion.


• A strong verbal and written communicator with a high level of attention to detail–you’re a quick decision maker, who operates well within a defined area of control, basing your decisions on policy and procedures.


• You build strong working relationships both internally and externally – you are driven to achieve results and have the ability to train and support others to make correct decisions


• You work well within established systems, standards and procedures – you are accurate, highly numerate with excellent Excel skills and make fact-based and solution orientated decisions.

We’re proud to be a Two-Star Best Companies Top 50 mid-sized organisation and a Top 10 Charity, and we’re committed to creating a great place to work. You will benefit from:

• Pension scheme where we contribute 5% of your salary and you contribute at least 3%.


• Flexible working hours to balance home and working life.


• 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 days to use in your 10th or 20th year of service (pro rata for part time).


• The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping.


• Time off in Lieu.


• Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline viaHelp@Hand.


• Family friendly policies, focused on employee wellbeing, and an active cross‑organisational wellbeing group running a number of initiatives throughout the year.


• Access to the Blue Light Card Scheme, and other rewards and discounts.


• Bike to work, season ticket loan and payroll giving schemes.


• A recommend a friend recruitment bonus scheme.


• Robust training and development programmes to support your learning and growth.

If you’d like to find out more about these benefits and working with us, please visit our why work with us page .

More information about us and our recruitment process can be found in our Candidate Pack .

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

For a full job description and person specification visit our website or call 01372 220073.

An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer, and we welcome applications from all backgrounds.