Business Systems Application Engineer

SmartRecruiters, Inc.; Stoke-on-Trent; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

bet365 is hiring a Business Systems Application Engineer to support and evolve the enterprise application ecosystem for a global operation. You will manage a diverse portfolio of applications across on‑premise, SaaS and cloud-hosted environments, providing expert guidance and incident resolution.

In this hybrid role, you will perform root-cause analysis, collaborate with internal teams and external vendors, and contribute to platform performance with SME oversight and on-call duties.

Qualifications

• Experience supporting SaaS, cloud-based architectures and enterprise systems.
• Strong diagnostic and problem-solving capabilities across complex application environments.
• Practical knowledge of application lifecycle management, including upgrades, patches and system integration.
• Demonstrated stakeholder management across diverse technical and operational disciplines.
• Solid judgment resolving incidents and assessing system risks.
• Understanding of vendor management principles and SLAs with 3rd parties.

Responsibilities

• Act as the primary technical escalation point for internal teams on system-related issues.
• Serve as SME for key toolsets, advising on new features and architectural improvements.
• Maintain and support a wide range of on-premise, SaaS and cloud-hosted business applications.
• Investigate, troubleshoot and resolve complex technical incidents to maintain high service availability.
• Liaise with cross-functional teams to communicate case progress and deliver prompt technical resolutions.
• Manage 3rd party vendors against SLAs to ensure reliable service delivery and support.
• Oversee testing and deployment of patches and application upgrades for security and compliance.
• Monitor system performance and reporting tools to maintain platform uptime across hybrid infrastructure.
• Collaborate with business teams and external partners to evaluate, design and integrate new technical solutions.
• Utilising AI to provide solutions and suggest improvements.

Skills

SaaS experience

Problem solving

ALM knowledge

Stakeholder mgmt

Incident management

Vendor management

Job description

We’re one of the world’s leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 10,000 people and serve over 120 million customers in 26 languages.

We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of growth opportunities, giving them the opportunity to make a real impact in the world of online gambling and gaming. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide.

Our focus on In-Play betting has solidified our market-leading position, featuring more than 1.38 million In-Play sporting events a year. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe (750,000), we handle over 6 million HTTP requests daily and process more than 1.5 million bets per hour at peak.

Job Description

Ready to power the tech behind a global operation? As a Business Systems Application Engineer, you will support and evolve our vast enterpriseapplicationecosystem.

Business Systems Solutions delivers bespoke and 3rd party solutions that drive operational efficiency,scalabilityand technical resilience across the enterprise. The teamleveragescutting-edgeplatforms to integrate, automate and optimise key business workflows.

You will support a diverse portfolio of applications and guide users through critical technical challenges. Working across hybrid environments, you will perform in-depth root cause analysis, troubleshoot complexissuesand collaborate directly with internal teams and external vendors to deliver seamless platform performance. In this role, you will provide an on-callcapability as part of a rota, to support key applications out of hours.

This role is eligible for inclusion in our hybrid work from home policy.

Qualifications

• Proventrack recordsupporting SaaS, cloud-basedarchitecturesand enterprisesystems
• Strong diagnostic and problem-solving capability across complex application environments
• Practical knowledge of application lifecycle management, including upgrades,patchesand system integration
• Demonstrated stakeholder management skills across diverse technical and operational disciplines
• Sound technical judgement when resolving critical incidents and assessing system risks
• Solid understanding of vendor management principles and 3rd party service level agreements

Additional Information

• Act as the primary technical escalation point for internal teams on system-related issues,maintenanceand deployments
• Serve as a Subject Matter Expert (SME) for key toolsets, advising on new features and architectural improvements
• Maintain and support a wide range ofon-premise, SaaS and cloud-hosted business applications
• Investigate,troubleshootand resolve complex technical incidents tomaintainhigh service availability
• Liaise with cross-functional teams to communicate case progress and deliver prompt technical resolutions
• Manage 3rd party vendors against SLAs to ensure reliable service delivery and support
• Oversee the testing and deployment of software patches and application upgrades to ensure security and compliance
• Monitor system performance and reporting tools tomaintainplatform uptime across hybrid infrastructure
• Collaborate with business teams and external partners to evaluate,designand integrate new technical solutions
• Utilising AI to provide solutions and suggest improvements

At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.