Facilities Admin Assistant — NHS, ID Badges & Front Desk

Portsmouth Hospitals University NHS Trust; Newport; On-site; GBP 11,000 - 14,000; Part time

Benefits offered by this job

On-site Nursery

Wellness Centre

Gym and swimming pool

Staff networks

Job summary

Portsmouth Hospitals University NHS Trust is seeking an Administrative Assistant to join the Facilities Services team at St Mary's Hospital, Newport. The role focuses on processing staff ID badges and access requests, managing records and acting as a contact point for inquiries in a busy corporate service environment.

The successful candidate will have customer service experience, strong IT skills (Word/Excel), and excellent communication.

Qualifications

• Experience in a customer service environment.
• Good IT skills, including Microsoft Word and Excel.
• Excellent verbal and written communication skills.
• Strong organisational skills and attention to detail.
• Ability to manage confidential information appropriately.
• NVQ/BTEC Level 2 in Business Administration or equivalent qualification.

Responsibilities

• Process and maintain staff ID badge and access requests accurately and efficiently.
• Maintain electronic records and databases, ensuring information is accurate and up to date.
• Act as a first point of contact for enquiries received by telephone, email and in person.
• Welcome visitors and provide information, guidance and signposting to the appropriate department or team member.
• Support the wider Facilities Services administration team with a variety of clerical and administrative tasks.
• Contribute to continuous improvement initiatives across the department.

Skills

Customer service

IT skills

Communication

Organisation

Confidential information handling

Education

NVQ/BTEC Level 2 Business Administration

Tools

Microsoft Word

Microsoft Excel

Job description

Portsmouth Hospitals University NHS Trust is seeking an Administrative Assistant to join the Facilities Services team at St Mary's Hospital, Newport. The role focuses on processing staff ID badges and access requests, managing records and acting as a contact point for inquiries in a busy corporate service environment.

The successful candidate will have customer service experience, strong IT skills (Word/Excel), and excellent communication.