Administrative Assistant

Iwt Phu Single Corporate Service; Newport; On-site; GBP 13,000 - 25,000; Part time

Benefits offered by this job

On-site Nursery

Beach Hut access

Wellness Centre on-site

Staff networks: LGBTQ, Race Equality,

Awards ceremonies

Job summary

Isle of Wight NHS Trust is seeking a motivated Administrative Assistant to join the Facilities Services team on a part-time basis (18.75 hours per week). The role focuses on processing staff ID badges and access requests, maintaining records, and serving as a first point of contact for inquiries.

The position is permanent and site-based at St Mary's Hospital, with potential travel between locations as needed. NHS experience and strong customer service skills are desirable.

Qualifications

• Experience in a customer service role.
• Good IT skills including Word and Excel.
• Excellent verbal and written communication skills.
• Strong organisational skills and attention to detail.
• Ability to handle confidential information appropriately.
• NVQ/BTEC Level 2 in Business Administration or equivalent qualification.

Responsibilities

• Process and maintain staff ID badge and access requests accurately.
• Maintain electronic records and databases, ensuring information is up to date.
• Act as first point of contact for enquiries by phone, email and in person.
• Welcome visitors and provide information and signposting to the appropriate department.
• Support the wider Facilities Services administration team with clerical tasks.
• Contribute to continuous improvement initiatives across the department.

Skills

Customer service

IT skills

Verbal & written communication

Organisational skills

Confidential information handling

Independence & teamwork

Education

NVQ/BTEC Level 2 in Business Administration or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

NHS Band 2: Salary £25,272 pro rata per annum
(actual Salary: £12,636 per annum)

Contract Type: Permanent

Location Base: St Mary's Hospital, Parkhurst Road, Newport, Isle of Wight, PO30 5TG

Hours Per Week: Part time 18.75

We are looking for a motivated and organised Administrative Assistant to join our Facilities Services team. This is an excellent opportunity for someone with strong customer service and administrative skills who enjoys working in a busy and varied environment.

Working as part of the Single Corporate Services model, you will provide administrative support across Facilities Services, with a primary focus on processing staff ID badges and access requests for Isle of Wight NHS Trust.

Main Duties of the Role

As an Administrative Assistant, you will:

• Process and maintain staff ID badge and access requests accurately and efficiently.
• Maintain electronic records and databases, ensuring information is accurate and up to date.
• Act as a first point of contact for enquiries received by telephone, email and in person.
• Welcome visitors and provide information, guidance and signposting to the appropriate department or team member.
• Support the wider Facilities Services administration team with a variety of clerical and administrative tasks.
• Contribute to continuous improvement initiatives across the department.

What We Are Looking For

We are seeking someone who is:

• Professional and approachable.
• Customer focused and committed to delivering a high-quality service.
• Able to work independently as well as part of a team.
• Flexible, reliable and able to manage competing priorities.

Working for Us

As part of the Single Corporate Services team, you will support services delivered across both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust. The role is primarily site based and may occasionally require travel between locations in line with service needs.

This is a fantastic opportunity to join a supportive team and contribute to the delivery of efficient services that support patient care and frontline staff across the Trust.

For full job details and person specifications, please refer to enclosed job description.

Qualifications

• Experience of working in a customer service environment.
• Good IT skills, including Microsoft Word and Excel.
• Excellent verbal and written communication skills.
• Strong organisational skills and attention to detail.
• The ability to manage confidential information appropriately.
• NVQ/BTEC Level 2 in Business Administration or equivalent qualification.

Additional Information

• including our on-site Nursery
• access to our free Beach Hut for those long summer days
• our on-site Wellness Centre including a gym and a swimming pool
• access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility
• awards ceremonies to recognise your achievements

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs.