F&B Team Member: Guest-Focused Service & Bar/Coffee

Mercure; England; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Discounted Accor rates

Free meals on duty

Complimentary stays in UK & NI

Friends & Family discounts

50% dining discounts

Pension scheme

Health Insurance

Eye test vouchers

Staff uniforms provided

Learning programs via Academies

Career development opportunities

Planet 21 CSR initiatives

Job summary

Mercure in the United Kingdom is hiring a Full-Time Guest Service Associate for our Food & Beverage team. You will warmly welcome guests, take beverage orders and snacks, and deliver a high standard of service that reflects our hotel’s image.

In this role you will prepare and serve cocktails and coffees, manage your station, assist with payments, and promote hotel facilities. Weekend work is included.

Qualifications

• Excellent customer service skills.
• Clear spoken and written English communication.
• Ability to handle payments accurately and securely.

Responsibilities

• Welcoming guests to F&B outlets with friendly, professional service.
• Conveying the hotel's image through attitude and grooming standards.
• Preparing and serving cocktails and coffees.
• Taking responsibility for your section and keeping the area stocked.
• Handling guest payments and ensuring hygiene in service areas.
• Promoting hotel facilities and services to guests.

Skills

Customer service

English communication

Cash handling

Hospitality

Teamwork

Job description

Mercure in the United Kingdom is hiring a Full-Time Guest Service Associate for our Food & Beverage team. You will warmly welcome guests, take beverage orders and snacks, and deliver a high standard of service that reflects our hotel’s image.

In this role you will prepare and serve cocktails and coffees, manage your station, assist with payments, and promote hotel facilities. Weekend work is included.