F&B Service Specialist — Guest Delight & Upsell

Mercure Hotels; Hawkwell; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

28 holiday days

Discounted Accor hotel rates

Learning and development programs

Bonus Breaks Voucher

Friends & Family rates

Job summary

Mercure Hotels in the United Kingdom seeks a dedicated hospitality professional to welcome guests in F&B outlets and provide friendly, efficient service. You will maintain high grooming standards and uphold the hotel's image while communicating in English with guests.

Responsibilities include stocking areas, processing payments, and actively upselling hotel facilities and services to guests, ensuring an excellent guest experience.

Qualifications

• Required Qualifications: High school diploma or equivalent.
• Strong communication skills (verbal and written).
• Customer service mindset with guest satisfaction focus.
• Ability to work in a fast-paced, team environment.
• Basic mathematical skills for handling payments.

Responsibilities

• Welcoming guests to F&B outlets with efficient, friendly service.
• Maintain image through professional grooming and attitude.
• Communicate in English with guests.
• Ensure F&B area stays stocked and clean.
• Process customer payments accurately.
• Upsell and promote hotel facilities and services.

Skills

Strong communication

Customer service mindset

Team-oriented in fast paced env

Basic math skills

Food safety knowledge

Education

High school diploma or equivalent

Tools

POS systems

Job description

Mercure Hotels in the United Kingdom seeks a dedicated hospitality professional to welcome guests in F&B outlets and provide friendly, efficient service. You will maintain high grooming standards and uphold the hotel's image while communicating in English with guests.

Responsibilities include stocking areas, processing payments, and actively upselling hotel facilities and services to guests, ensuring an excellent guest experience.