F&B Team Member

Mercure; England; Sur place; GBP 17 000 - 24 000; Plein temps

Avantages offerts par ce poste

Accor discounts

Free meals on duty

Complimentary stays

Family discounts

Food discounts

Pension scheme

Health insurance

Eye care vouchers

Staff uniforms

Learning programs

Career development

Planet 21 CSR

Résumé du poste

Mercure in the United Kingdom is hiring a full-time Food & Beverage team member to warmly welcome guests and take beverage orders. You will serve cocktails and coffees, maintain stock, handle payments, and contribute to a memorable guest experience.

Fluent English and a friendly, professional demeanor are essential. Weekend work is required, and employees enjoy discounts, meals on duty, and access to Accor benefits across our properties.

Responsabilités

• Welcoming guests to F&B outlets with efficient, friendly service.
• Conveying the hotel's image through attitude and grooming.
• Communicating in English with guests (spoken and written).
• Preparing and serving cocktails and coffees.
• Maintaining knowledge of products.
• Taking responsibility for designated section and station.
• Keeping the F&B area stocked at all times.
• Receiving and processing customers’ payments.
• Ensuring ingredient labels are visible in all stations.
• Maintaining hygienic food service techniques during service.
• Cleaning and sanitizing tables.
• Taking a positive problem-solving approach to guest problems and concerns.
• Actively selling and promoting hotel facilities and services.

Description du poste

Job Description

POSITION OVERVIEW

Department: Food and Beverage

Salary: £14.85/hr

Full-time

Providing a warm welcome to guests and taking hot beverage orders and snacks will be at the heart of what you do. You will use your excellent customer service skills to give guests an experience that they are sure to remember! This is a full-time position (weekends included)

MAIN RESPONSIBILITIES

• Welcoming the guests to our new F&B outlets & providing efficient, friendly, and professional service
• Conveying the hotel's image through his/her attitude, professionalism and excellent grooming standards
• Communicating proficiently in English (spoken and written) with guests
• Preparing and serving a wide range of cocktails and coffees
• Good knowledge of our products
• Take responsibility for your designated section and station
• Ensuring that the F&B area remains well stocked at all times
• Receiving and processing customers’ payments
• Making sure ingredient labels are visible in all stations
• Maintaining hygienic food service techniques during service
• Cleaning and sanitizing tables
• Taking a positive problem-solving approach to guest problems and concerns
• Actively selling and promoting hotel facilities and services

NOTE: The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.

Additional Information

PERKS FOR YOU

• Employee benefit card offering discounted rates at Accor worldwide
• Free and delicious meal breaks on duty
• Complimentary stays in UK and North Ireland
• Friends & Family discounts
• 50% food discounts in our restaurants
• Pension Scheme
• Health Insurance
• Eye Test Vouchers
• Staff Uniforms Provided
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21