Food & Beverage Team member

Novotel & ibis Balikpapan; Liverpool; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Discounted Accor rates

Free Bonus Breaks Voucher

Friends & Family Rates

28 days paid holidays per year (pro R4

Eye Test Vouchers

Learning programs through our Academie

Cycle to work scheme

Vivup program with GP access

Discounted or free food

Work based Pension

Job summary

Novotel & ibis Balikpapan is hiring for a front-of-house role in the UK with a 32-hour permanent contract. You will greet guests, take orders, serve food and drinks, and ensure a welcoming, precise service aligned with brand standards.

Responsibilities include knowledge of the menu, maintaining hygiene, handling payments via POS, and supporting all F&B departments. The role requires flexibility with shifts and weekend work.

Qualifications

• Must have excellent customer service and communication.
• Able to work in a team and flexible with shifts.
• Maintain high personal hygiene and food safety standards.

Responsibilities

• Set tables, clear tables, polish china & cutlery, take orders and serve food and drinks.
• Deliver bar service, in-room dining and food delivery where required.
• Develop knowledge of the menu, ingredients and allergies, and brand standards.
• Set up conference and events spaces; work with other departments.
• Process payments using POS and report guest queries to the manager.

Skills

Customer service

Communication

Teamwork

Flexibility

Can-do attitude

Education

Basic food hygiene certificate

Tools

EPOS system

Job description

Contract type: 32 hours - permanent

Main Objectives

• To ensure all customers are served food or drinks as ordered.
• To ensure that customers are made to feel comfortable and well looked after.
• To offer each guest a personalised and welcoming experience.
• Maintain a high level of cleanliness and hygiene both personally and within the F&B working environment.
• To be part of a dynamic workforce that supports all F&B departments and makes a strong contribution to a team.
• To have a positive and caring attitude to guest and colleagues within the department.
• Maximise revenue opportunities by up selling and packaging products within all departments.

Summary of Duties

• To ensure complete customer satisfaction, including setting tables, clearing tables, polishing china & cutlery, taking orders, waiting tables, bar service, in room dining and food delivery.
• To develop a knowledge of the menu including ingredients, allergies, cooking process, service styles and brand standards.
• Set up and preparation of all departments which includes all conference and events space.
• To actively work with others within the department and other business areas.
• To adhere to all company policy and procedures, health & safety, hygiene, licensing and employee handbook.
• To process payments using the Point of Sale system, for transactions of credit card and room charge.
• To actively resolve any customer queries or issues and report these to the line manager.

Essential

• Evidence of working as part of a team.
• Excellent customer service skills.
• High level of personal integrity.
• Excellent verbal communication skills.
• Demonstrate a "Can do" attitude.
• To care and build working relationships with your colleagues.
• To be able to demonstrate a flexible attitude to working in all F&B departments.
• To be professional and respectful to colleagues at all times.
• To implement and maintain all food safety procedures and policies with the food and beverage outlets.
• Where reasonable, you need to demonstrate that you are flexible with shifts and weekend working.
• To report for duty wearing the correct uniform whilst ensuring all items are clean, ironed and well maintained.

Desirable

• Previous experience within a hotel, restaurant or any other F&B outlet.
• Experience of working in a busy environment.
• Evidence of working in an organised environment.
• Previous experience of using an EPOS workstation.
• Basic food hygiene certificate.

This job involves long periods of standing and walking and will also include the carrying of heavy items from time to time, moving of equipment and furniture.

Benefits

• Employee benefit card offering discounted rates at Accor worldwide up to 70% off
• Free Bonus Breaks Voucher (complimentary stays in UK)
• Friends & Family Rates
• 28 days of paid holidays per year (pro rata)
• Eye Test Vouchers
• Learning programs through our Academies
• Cycle to work scheme
• Employee Vivup program with direct access to GP, high street discounts and many more
• Discounted or free food
• Work based Pension