F&B Team Member

MERCURE; Greater London; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Employee benefit card

Free meals on duty

Complimentary stays

Friends & Family discounts

50% food discounts

Pension Scheme

Health Insurance

Eye Test Vouchers

Staff Uniforms Provided

Learning programs

Career development

Planet 21 CSR

Job summary

Mercure & ibis London Earls Court and Barnaby’s Restaurant & Bar is seeking a friendly Food & Beverage team member. You will warmly welcome guests, take hot beverage orders and snacks, and deliver professional service in a busy, weekend-included role.

This full-time position requires fluent English, a strong customer-service mindset, and the ability to work across our new F&B outlets, promote our facilities, and maintain high hygiene standards.

Qualifications

• Fluent English communication (spoken and written).

Responsibilities

• Welcoming guests to F&B outlets with friendly, professional service.
• Conveying the hotel image through attitude and grooming standards.
• Communicating in English with guests.
• Preparing and serving cocktails and coffees.
• Knowledge of our product range.
• Taking responsibility for own section and station.
• Ensuring the F&B area is well stocked at all times.
• Receiving and processing payments from customers.
• Ensuring ingredient labels are visible at all stations.
• Maintaining hygienic food service techniques during service.
• Cleaning and sanitizing tables.
• Taking a proactive, problem-solving approach to guest issues.
• Active selling and promotion of hotel facilities and services.

Skills

English proficiency

Job description

Company Description

Mercure & ibis London Earls Court and Barnaby’s Restaurant & Bar provide guests with a warm welcome, spacious and comfortable accommodation with breath-taking views of the London skyline currently in the exciting process of a refurbishment with the aim to shift our hotel to a four-star hotel and new branding. Our new goal is to find the right candidates to be part of this amazing project to help us during the evolution to become a modern, stylish and innovative 12-storey hotel. The hotel is about to undergo a very unique project resulting in a dual branding stylish and modern hotel with a combination of 3* and 4* product.

Our promiseiscaring and impeccable service. We nurture real passion for service and achievement beyond limits.

Our missionistomake the impossible possible to realise your dreams.

Job Description

POSITION OVERVIEW

Department: Food and Beverage

Salary: £14.85/hr

Full-time

Providing a warm welcome to guests and taking hot beverage orders and snacks will be at the heart of what you do. You will use your excellent customer service skills to give guests an experience that they are sure to remember! This is a full-time position (weekends included)

MAIN RESPONSIBILITIES

• Welcoming the guests to our new F&B outlets & providing efficient, friendly, and professional service
• Conveying the hotel's image through his/her attitude, professionalism and excellent grooming standards
• Communicating proficiently in English (spoken and written) with guests
• Preparing and serving a wide range of cocktails and coffees
• Good knowledge of our products
• Take responsibility for your designated section and station
• Ensuring that the F&B area remains well stocked at all times
• Receiving and processing customers’ payments
• Making sure ingredient labels are visible in all stations
• Maintaining hygienic food service techniques during service
• Cleaning and sanitizing tables
• Taking a positive problem-solving approach to guest problems and concerns
• Actively selling and promoting hotel facilities and services

NOTE: The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.

Additional Information

PERKS FOR YOU

• Employee benefit card offering discounted rates at Accor worldwide
• Free and delicious meal breaks on duty
• Complimentary stays in UK and North Ireland
• Friends & Family discounts
• 50% food discounts in our restaurants
• Pension Scheme
• Health Insurance
• Eye Test Vouchers
• Staff Uniforms Provided
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21