F&B Team Member

Accor; Birmingham; Vor Ort; GBP 15.000 - 21.000; Vollzeit

Zusammenfassung

Accor is seeking a Food and Beverage Team Member in the United Kingdom. You will serve guests, prepare the dining area, and provide waiter service in line with the F&B concept across various settings (restaurant, meeting room, breakfast, bar or patio).

The role emphasizes high standards of welcome and service. Responsibilities include order taking, POS input, timely delivery, room service support, and maintaining cleanliness.

Qualifikationen

• Experience in a very busy F&B environment.
• Friendly, relaxing and personalised welcome throughout service.
• Ability to take orders and promote the F&B offer.
• Establish good relations with guests and foster loyalty.

Aufgaben

• Perform order taking and maximize sales through product knowledge and upselling.
• Take orders and send to kitchen via POS system.
• Deliver orders promptly and ensure correct presentation and temperature.
• Keep tables and service areas clean and tidy per procedures.
• Take responsibility for designated section and station.
• Assist Room Service as needed and answer calls promptly.
• Follow supervisor directions and hotel management requirements.

Kenntnisse

F&B experience

Customer service

Upselling

Team player

Jobbeschreibung

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Job Description

FOOD AND BEVERAGETEAM MEMBER

Position overview

Serves guests (prepares the dining room, provides waiter service and clears away) in the point of sale, in line with the F&B concept (restaurant, meeting room, breakfast, bar or patio). Provides a high standard of service both in terms of welcome and waiter service.

Main responsibilities

Duties

• Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.
• Take orders and send them to kitchen staff through the POS system.
• Deliver orders promptly to the kitchen production area.
• Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced.
• Keep tables and service areas clean and tidy as per procedure manual.
• Take responsibility for your designated section and station.
• When working in Room Service promptly answer telephone and maximise sales opportunities through knowledge of product and suggestive selling
• Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished.
• Any other reasonable request as required by your Supervisor or Hotel Management.

Health & Safety

• Actively participate in safe work practices and procedures in the workplace, use equipment safely.
• Fully understand departmental fire, evacuation and emergency procedures.
• Report/ record all accidents/incidents on the appropriate workplace register and support injured employee rehabilitation.
• Report any health or safety hazards to your Supervisor.
• Wear protective clothing and equipment provided.
• Actively participate in Accor hotel environmental initiatives.
• Report all broken or damaged equipment to a Supervisor.

Customer Service

• Provide efficient, friendly and professional service to all guests, making all guests experience positive.
• Take a positive problem solving approach with guest problems and concerns, call the Manager on Duty if difficulties arise.
• Actively sell and promote, hotel facilities and services.

General Duties

• Follow the standards and performance outlined during training and in the departmental service procedures manual. Complete all tasks within the shift to these standards.
• Suggest any improvements that could be made to existing services or procedures.
• Attend training programmes and meetings as directed to constantly improve skills and knowledge.
• Follow the expectations and guidelines in the Accor Employee Handbook.
• Do not divulge Hotel or guest information either during or after employment with the hotel/ Accor.

Qualifications

• Do you have previous experience working within a very busyF&B environment?
• Do you have a passion for food and/or drinks? If so, we have a position available in our Restaurant/Bar
• To provide a friendly, relaxing & personalised welcome and experience throughout the service
• To help gain customer loyalty through the high standard of service
• To take food and drinks orders and promote the F&B offer
• To establish good relations with guests, offering advice and fostering customer loyalty
• Previous F&B and customer service experience is essential.
• Salary: £12.81per hour plus a variable service charge
• Car parking is not available, however you can arrange at your own expense.