F&B Team Leader

Thistle; Greater London; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Great staff areas to recharge

Wholesome meals on duty

Pension scheme

Healthcare schemes

Job summary

Thistle Marble Arch in London is seeking a Team Leader for Food & Beverage to guide a busy team and ensure outstanding guest experiences. You will welcome guests, take orders, and supervise service, ensuring timely delivery and neat setup.

You’ll lead by example, foster a warm, public-facing culture, and collaborate with colleagues to maintain high standards. A focus on service excellence and teamwork is essential to drive guest satisfaction in a fast-paced environment.

Qualifications

• Experience in a customer-facing role within Food & Beverage.
• Strong desire to deliver the highest levels of service and progression.
• Ability to thrive in a public-facing role with guests and team members.
• Natural ability to connect with others and build relationships.
• Relaxed and approachable demeanour that encourages interactions.
• Precision in work to ensure the guest experience is perfect.
• Desire to pursue a fulfilling hospitality career.
• Ability to work effectively as part of a cohesive team in a fast-paced environment.
• If excited about creating extraordinary experiences and leading a caring team, apply.

Responsibilities

• Lead your team to provide a warm welcome, take orders, deliver food and drinks, and ensure setup and clearing are efficient.
• Deliver extraordinary experiences for guests by recommending dishes and sharing local tips.
• Lead by example as a team leader and be a key reason guests return.

Skills

Customer-facing

Service excellence

Guest engagement

Teamwork

Communication

Attention to detail

Hospitality mindset

Positive demeanor

Public interaction

Job description

Contract: Full Time
Payment: Hourly
Salary: £14.40 per hour + tronc

The 4 star Thistle Marble Arch, located just off Oxford Street and a short walk from the West End and Hyde Park. With 692 stylish and spacious bedrooms, the latest technology and 13 meeting rooms, join an exciting and vibrant team to help deliver an excellent guest experience.

What you’ll be doing

Working in Food & Beverage can be fast-paced, but there’s nothing quite like the satisfaction of working with your people. As a Team Leader, you will be the heart of your department, guiding your team to provide a warm welcome, take orders, deliver food and drinks, and ensure everything is set up and cleared down efficiently.

Your role extends beyond just management—you’ll help your team deliver extraordinary experiences for our guests, whether it's recommending the perfect dish, sharing local tips, or simply ensuring that every guest feels valued. You’re not just a team leader; you’re a key reason our guests return time and again.

What you’ll bring

• Experience in a customer-facing role within Food & Beverage.
• A strong desire to deliver the highest levels of service and a commitment to continuous learning and progression.
• Ability to thrive in a public-facing role, engaging with guests and team members alike.
• A natural ability to connect with others and foster meaningful relationships.
• A relaxed and approachable demeanor that encourages positive interactions.
• Precision in your work, ensuring every aspect of the guest experience is perfect.
• A demonstrated desire to pursue a fulfilling career in hospitality.
• Ability to work effectively as part of a cohesive team in a dynamic, fast-paced environment.
• If you’re excited about creating extraordinary experiences and leading a team that truly cares, we’d love to hear from you.

What you’ll get in return

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.

In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:

• Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend – Earn up to £1000 when friends join our team
• Interest-Free Loans – Season ticket loans to make commuting easier

Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.

• On-Site Mental Health First Aiders
• 24/7 Employee Assistance Line – Free, confidential advice
• Be Well Platform – Our Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.

• ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
• Social & Seasonal Events – Fun, inclusive celebrations
• People Council – A platform for every voice
• Paid Volunteering Days – Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.