F&B Team Leader: Luxury Hotel Guest Experience

Clermont Hotel Group; Greater London; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Staff areas

Meals on duty

Pension

Healthcare

Job summary

The Clermont Charing Cross, part of Clermont Hotel Group, is seeking a proactive Team Leader for the Food & Beverage team in central London. This full-time hourly role involves guiding staff to welcome guests, take orders, and deliver food and drinks during breakfast and lunch service.

You will lead by example, ensuring top-quality guest care and smooth operations, while mentoring your team to deliver memorable experiences in a 4-star luxury setting.

Qualifications

• Experience in a customer-facing role within Food & Beverage.
• A strong desire to deliver the highest levels of service and a commitment to continuous learning and progression.
• Ability to thrive in a public-facing role, engaging with guests and team members alike.
• A natural ability to connect with others and foster meaningful relationships.
• A relaxed and approachable demeanor that encourages positive interactions.
• Precision in your work, ensuring every aspect of the guest experience is perfect.
• A demonstrated desire to pursue a fulfilling career in hospitality.
• Ability to work effectively as part of a cohesive team in a dynamic, fast-paced environment.

Responsibilities

• Guide your team to provide a warm welcome, take orders, deliver food and drinks, and ensure setup and clearing during breakfast and lunch service.
• Help your team deliver extraordinary experiences for guests, including recommending dishes and sharing local tips.
• You’re a team leader who is a key reason guests return time and again.

Skills

Customer-facing role

Service excellence

Public-facing engagement

Relationship building

Professional demeanor

Attention to detail

Hospitality career mindset

Team collaboration

Job description

The Clermont Charing Cross, part of Clermont Hotel Group, is seeking a proactive Team Leader for the Food & Beverage team in central London. This full-time hourly role involves guiding staff to welcome guests, take orders, and deliver food and drinks during breakfast and lunch service.

You will lead by example, ensuring top-quality guest care and smooth operations, while mentoring your team to deliver memorable experiences in a 4-star luxury setting.