F&B Team Leader: Elevate Guest Experience

The Clermont; City of Westminster; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

Staff meals on duty

Pension

Healthcare schemes

Job summary

The Clermont Charing Cross in London is seeking a Team Leader in Food & Beverage to guide a busy department. You’ll welcome guests, take orders, deliver food and drinks, and ensure efficient setup and clearing throughout shifts.

You’ll lead with a guest-first mindset, aiming to deliver extraordinary experiences and foster lasting relationships with guests and team members alike. This role sits in a dynamic, fast-paced hotel environment with room for progression.

Qualifications

• Experience in a customer-facing role within Food & Beverage.
• Strong desire to deliver the highest levels of service and a commitment to continuous learning and progression.
• Ability to thrive in a public-facing role, engaging with guests and team members alike.
• A natural ability to connect with others and foster meaningful relationships.
• A relaxed and approachable demeanor that encourages positive interactions.
• Precision in your work, ensuring every aspect of the guest experience is perfect.
• A demonstrated desire to pursue a fulfilling career in hospitality.
• Ability to work effectively as part of a cohesive team in a dynamic, fast-paced environment.

Responsibilities

• Guide your team to provide a warm welcome, take orders, deliver food and drinks, and ensure setup and clearing are efficient.
• Lead the department and be the heart of your team, driving excellent guest service.
• Support your guests by sharing local tips and ensuring every guest feels valued.
• Contribute to a positive guest experience that encourages repeat visits.

Skills

Customer-facing experience

Service excellence

Public-facing demeanor

People connection

Positive interactions

Precision in work

Hospitality career focus

Team collaboration

Job description

The Clermont Charing Cross in London is seeking a Team Leader in Food & Beverage to guide a busy department. You’ll welcome guests, take orders, deliver food and drinks, and ensure efficient setup and clearing throughout shifts.

You’ll lead with a guest-first mindset, aiming to deliver extraordinary experiences and foster lasting relationships with guests and team members alike. This role sits in a dynamic, fast-paced hotel environment with room for progression.