F&B Team Lead — Create Memorable Guest Experiences

Accor; Greater London; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Training & development

Discount card

Complimentary stays (Bonus Breaks)

Uniforms & dry cleaning

Refer a friend

Employee Advisory Service

Job summary

Ibis Styles Southwark, part of the Accor network, is seeking a Heartist to deliver warm, personalised service and help guests enjoy memorable stays in London. You will connect with each guest, create moments of care, and contribute to a positive guest experience.

We value a friendly, open personality over industry experience, offering training, staff discounts, and opportunities for career growth within Accor’s global portfolio.

Responsibilities

• provide a friendly, relaxing & personal welcome and experience throughout the service
• help gain customer loyalty through the high standard of service
• establish good relations with guests, offering advice and fostering customer loyalty
• manage the team to ensure they are providing high quality service
• To ensure the breakfast buffet is always replenished
• To communicate clearly with chefs in regards to what food is needed at the buffet

Job description

Ibis Styles Southwark, part of the Accor network, is seeking a Heartist to deliver warm, personalised service and help guests enjoy memorable stays in London. You will connect with each guest, create moments of care, and contribute to a positive guest experience.

We value a friendly, open personality over industry experience, offering training, staff discounts, and opportunities for career growth within Accor’s global portfolio.