F&B Team Leader (maternity cover)

Accor; Greater London; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Training & development

Discount card

Complimentary stays (Bonus Breaks)

Uniforms & dry cleaning

Refer a friend

Employee Advisory Service

Job summary

Ibis Styles Southwark, part of the Accor network, is seeking a Heartist to deliver warm, personalised service and help guests enjoy memorable stays in London. You will connect with each guest, create moments of care, and contribute to a positive guest experience.

We value a friendly, open personality over industry experience, offering training, staff discounts, and opportunities for career growth within Accor’s global portfolio.

Responsibilities

• provide a friendly, relaxing & personal welcome and experience throughout the service
• help gain customer loyalty through the high standard of service
• establish good relations with guests, offering advice and fostering customer loyalty
• manage the team to ensure they are providing high quality service
• To ensure the breakfast buffet is always replenished
• To communicate clearly with chefs in regards to what food is needed at the buffet

Job description

Join Ibis Styles Southwark, a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

We are looking for someone who has a passion for great service. We believe that having the right personality is more important than industry experience. Smiley, open, approachable - that's how we describe our team so we are looking for someone who fits that bill. Someone who can connect with every guest, creating experiences and most importantly, memorable stays.

Your mission:

• provide a friendly, relaxing & personalised welcome and experience throughout the service
• help gain customer loyalty through the high standard of service
• establish good relations with guests, offering advice and fostering customer loyalty
• manage the team to ensure they are providing high quality service
• To ensure the breakfast buffet is always replenished
• To communicate clearly with chefs in regards to what food is needed at the buffet

Additional Information

Great talent deserves great rewards so would love to offer you:

• Training and development
• Discount card to be used in Accor hotels worldwide
• Complimentary stays in UK hotels (Bonus Breaks - subject to T&C)
• Uniforms and dry cleaning
• Recommend a friend scheme
• Employee Advisory Service

And the list goes on....

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