Guest Experience F&B Service Specialist

Brightstar Hospitality Management; England; On-site; GBP 12,000 - 17,000; Full time

Job summary

Brightstar Hospitality Management in the United Kingdom seeks a friendly F&B Team Member to deliver warm, professional service across our restaurants, bars, and room service. You will take orders, serve guests, and help maintain clean, well-stocked dining spaces.

You will work closely with kitchen and front-of-house teams, uphold food hygiene standards, and Upsell where appropriate while providing attentive guest experiences and supporting the team through busy periods.

Qualifications

• Excellent verbal communication and guest service skills.
• Ability to multitask and stay organised in a busy environment.
• Positive, team-oriented attitude with attention to detail.
• Adaptable and calm under pressure.
• Knowledge of food hygiene and safety procedures.
• Willingness to work late nights when required, including cleaning and closing duties after service.
• Previous experience in hospitality or F&B service (preferred).
• Proficiency in a second language (preferred).
• Familiarity with POS systems or table service procedures (preferred).

Responsibilities

• Greet guests warmly and build rapport to enhance their dining experience.
• Communicate clearly with team members and other departments.
• Support a positive and respectful team atmosphere.
• Respond to guest requests and resolve minor concerns confidently.
• Assist new team members by sharing knowledge and guidance.
• Demonstrate a helpful, flexible approach to teamwork.
• Embody Brightstar values in every guest and team interaction.
• Serve food and drinks accurately, efficiently, and to brand standards.
• Set up and clear tables, service areas, and equipment before and after service.
• Maintain cleanliness and presentation across all F&B areas.
• Ensure compliance with food hygiene, health, and safety regulations.
• Follow procedures for room service, bar service, and restaurant operations.
• Ensure all guest interactions are courteous, timely, and tailored.
• Keep menus, condiments, and stations tidy and up to date.

Skills

Guest service

Verbal communication

Multitasking

Teamwork

Attention to detail

Second language

POS systems knowledge

Tools

POS systems

Job description

Brightstar Hospitality Management in the United Kingdom seeks a friendly F&B Team Member to deliver warm, professional service across our restaurants, bars, and room service. You will take orders, serve guests, and help maintain clean, well-stocked dining spaces.

You will work closely with kitchen and front-of-house teams, uphold food hygiene standards, and Upsell where appropriate while providing attentive guest experiences and supporting the team through busy periods.