F&B Service & Guest Experience Associate

Holiday-Inn-Express-and-Suites; Greater London; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounted hotel room rates for you &;

Birthday leave

Course Sponsorship

30% F&B discount at RBH hotels

Refer a Friend scheme (£250 per refer)

Job summary

RBH Hospitality Management is seeking a friendly Food & Beverage Team Member to greet guests, replenish buffets, and serve with care at our hotel. You will work closely with reception to ensure a seamless service and maintain high presentation during peak hours.

The role emphasizes team collaboration, strong communication, and a proactive approach to guest satisfaction. A positive, energetic attitude and willingness to learn are essential.

Qualifications

• Friendly, professional approach to guest service.
• Clear communication with guests and colleagues.
• Team-focused mindset and willingness to help.
• Flexible and energetic in a fast-paced environment.
• Multitasking across duties to keep service flowing.

Responsibilities

• Greet guests with a warm smile and attentive service.
• Maintain buffet and note special requests for fulfilment.
• Serve food and drinks while upholding presentation and timing.
• Set up, clean and reset tables and service areas.
• Assist with inventory, restocking, and kitchen cleanliness.
• Maintain hygiene and health and safety standards.

Skills

Friendly & professional

Clear communication

Team player

Flexibility

Multitasking

Job description

RBH Hospitality Management is seeking a friendly Food & Beverage Team Member to greet guests, replenish buffets, and serve with care at our hotel. You will work closely with reception to ensure a seamless service and maintain high presentation during peak hours.

The role emphasizes team collaboration, strong communication, and a proactive approach to guest satisfaction. A positive, energetic attitude and willingness to learn are essential.