F&B Service Expert – Elevated Guest Experience & Upsell Pro

Sheraton Hotels & Resorts; Stockley; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Competitive pay £26,600

Service charge & gratuities uncapped

Complimentary car park

Uniforms + dry cleaning

Dental and eye care benefits

Paid meal breaks and meals on duty

Team-spirited colleagues

Learning and development opportunities

Job summary

Sheraton Heathrow Hotel at Heathrow Airport is seeking a Food & Beverage Service Expert to join our F&B team, delivering exceptional guest experiences and operating with excellence across busy outlets. You will contribute to a guest-centric culture and help maintain our high service standards.

Join Cast Iron Restaurant, Discovery Bar, In Room Dining, Banqueting, and the Executive Club Lounge to gain diverse hospitality experience in a world-class setting.

Qualifications

• Previous Food & Beverage experience is beneficial

Responsibilities

• Deliver outstanding food and beverage service to guests.
• Anticipate and respond to guest needs with professionalism.
• Work across all Food & Beverage outlets ensuring high standards.
• Process guest bills accurately according to established policies.
• Support the department in achieving guest satisfaction and revenue goals.

Job description

Sheraton Heathrow Hotel at Heathrow Airport is seeking a Food & Beverage Service Expert to join our F&B team, delivering exceptional guest experiences and operating with excellence across busy outlets. You will contribute to a guest-centric culture and help maintain our high service standards.

Join Cast Iron Restaurant, Discovery Bar, In Room Dining, Banqueting, and the Executive Club Lounge to gain diverse hospitality experience in a world-class setting.