F&B Service Expert - Sheraton Heathrow Hotel

Sheraton Hotels & Resorts; Stockley; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Competitive pay £26,600

Service charge & gratuities uncapped

Complimentary car park

Uniforms + dry cleaning

Dental and eye care benefits

Paid meal breaks and meals on duty

Team-spirited colleagues

Learning and development opportunities

Job summary

Sheraton Heathrow Hotel at Heathrow Airport is seeking a Food & Beverage Service Expert to join our F&B team, delivering exceptional guest experiences and operating with excellence across busy outlets. You will contribute to a guest-centric culture and help maintain our high service standards.

Join Cast Iron Restaurant, Discovery Bar, In Room Dining, Banqueting, and the Executive Club Lounge to gain diverse hospitality experience in a world-class setting.

Qualifications

• Previous Food & Beverage experience is beneficial

Responsibilities

• Deliver outstanding food and beverage service to guests.
• Anticipate and respond to guest needs with professionalism.
• Work across all Food & Beverage outlets ensuring high standards.
• Process guest bills accurately according to established policies.
• Support the department in achieving guest satisfaction and revenue goals.

Job description

Additional Information Service ChargeJob Number 26133416Job Category Food and Beverage & CulinaryLocation Heathrow Airport, Colnbrook Bypass, West Drayton Engla UB7 0HJ, United KingdomVIEW ON MAPSchedule Full TimeLocated Remotely? NPosition Type Non-ManagementPay Range: GBP 26,600 Annual SalaryPosition SummaryAs a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us means becoming part of a global hospitality brand where people are at the heart of everything we do. We are seeking an experienced and passionate Food and Beverage Service Expert to join our Food and Beverage team at Sheraton Heathrow Hotel, ensuring exceptional guest experience and operational excellence.We’ll support you in and out of the workplace by offering:

• Competitive rate of pay - £26,600
• Upsells, grats, service charge and guest referral incentives uncapped!
• Complimentary car park - worth up to £1,300.00 p/a
• Complimentary uniforms/free dry cleaning - worth up to £1,000.00 p/a
• Dental and Eye care benefits worth up to £1,000.00 p/a
• Paid meal break and free meals on duty
• Team-spirited co-workers
• Encouraging management
• Wellbeing programs
• Learning and development opportunities
• Discounts on hotel rooms and food and beverage
• Recognition programs
• Inspiring career mentors
• Friendly and vibrant team atmosphere
• Network of inspiring business leaders that support development and endless opportunities
• Travel the world with the #1 leader in hospitality (Global Transfers)

JOB ROLE:Are you passionate about delivering exceptional guest experiences and thrive in a fast-paced hospitality environment? Join our Food & Beverage team and play a key role in creating memorable moments for our guests while contributing to the achievement of our service excellence goals.As part of our dynamic team, you'll have the opportunity to work across a variety of exciting outlets, including Cast Iron Restaurant, Discovery Bar, In Room Dining, Banqueting, and the Executive Club Lounge, gaining valuable experience in multiple areas of hospitality operations.What you'll be doing:

• Deliver outstanding food and beverage service, ensuring every guest enjoys a high-quality dining experience.
• Anticipate and respond to guest needs with confidence, professionalism, and a genuine passion for hospitality.
• Work flexibly across all Food & Beverage outlets, maintaining high standards and exceeding guest expectations at every opportunity.
• Ensure orders are delivered accurately and efficiently, providing seamless service from start to finish.
• Identify opportunities to enhance the guest experience through upselling and promoting additional products and services.
• Process guest bills accurately and in line with established policies and procedures.
• Contribute to a positive team environment while supporting the department in achieving guest satisfaction and revenue goals.

WHAT WE ARE LOOKING FOR:A friendly, energetic individual with excellent communication skills, a passion for customer service, and a commitment to delivering exceptional hospitality experiences. Previous Food & Beverage experience is beneficial, but most importantly, we're looking for someone who enjoys creating memorable guest experiences and working as part of a successful team.YOU’RE WELCOME HERE:Our highest priority is making you feel as welcome as our guests. At Marriott International, you'll be appreciated, supported, and provided with opportunities to grow and develop your career.At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.