F&B & Retail Complex Manager – Lead Guest Experience

Parkdean Resorts UK Limited; Shanklin; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

65 parks training and development

Employee Assistance Programme (EAP)

50% staff discount + 25% for friends &

30% team member discount on food,drink

Discounts on Hello Fresh and gym/brand

Job summary

Parkdean Resorts UK Limited is seeking a Complex Manager in Shanklin to lead multi-outlet food, beverage and retail operations across a park. You will drive revenue, guest service and profitability while building talented teams and maintaining high standards.

You will ensure safety, licensing compliance and service excellence across all outlets, with support for obtaining required SIA and food hygiene qualifications. A proactive, high-energy leader will thrive here.

Qualifications

• Proven experience leading large teams in a high-volume F&B environment.
• Strong commercial acumen with budgets, margins and KPIs.
• Experience recruiting, training and developing people while fostering an inclusive culture.
• Ability to lead effectively in a fast-paced, high-pressure setting.
• Excellent organisational, communication and leadership skills.
• Flexibility to work evenings, weekends and bank holidays.
• A Personal Licence, SIA licence, and Food Hygiene Level 3 or willingness to obtain them with training.

Responsibilities

• Lead, develop and manage all F&B and retail teams to a guest-focused culture.
• Achieve budgets and margins across outlets through stock control, payroll, cash handling and cost controls.
• Complete stock takes, line checks, audits and reporting with corrective action when needed.
• Drive guest experiences through service quality, consistency and operational excellence.
• Recruit, train and retain high-performing teams.
• Identify opportunities to grow revenue and profitability across F&B streams.
• Hold regular 1:1s and team meetings for performance and development.
• Act as Duty Manager in absence of the General Manager and contribute to park leadership.
• Ensure Health & Safety, food safety, licensing and safeguarding compliance.

Skills

Leadership

Budgeting

People development

Commercial acumen

Leadership under pressure

SIA/Personal Licence

Food hygiene

Job description

Parkdean Resorts UK Limited is seeking a Complex Manager in Shanklin to lead multi-outlet food, beverage and retail operations across a park. You will drive revenue, guest service and profitability while building talented teams and maintaining high standards.

You will ensure safety, licensing compliance and service excellence across all outlets, with support for obtaining required SIA and food hygiene qualifications. A proactive, high-energy leader will thrive here.