F&B & Retail Complex Manager — Guest Experience Leader

Parkdean Resorts UK Limited; Driffield; On-site; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Training & development

Employee assistance program

Staff discount on holidays

Team member discounts

Brand partner discounts

Job summary

Parkdean Resorts is seeking a proactive Complex Manager to lead multi‑outlet food, beverage, and retail operations across our parks in the UK. You will drive commercial performance, develop teams, and deliver outstanding guest experiences in a fast-paced environment.

You will oversee budgets, stock controls, and KPIs while maintaining high service standards and safety compliance. A Personal Licence, SIA licence, and Food Hygiene Level 3 are required or will be supported with training.

Qualifications

• Proven experience leading large teams in a high-volume food & beverage environment.
• Strong commercial acumen, with confidence in managing budgets, margins, and KPIs.
• Experience recruiting, training, and developing people while fostering a positive and inclusive culture.
• The ability to lead effectively in a fast-paced, high-pressure setting.
• Excellent organisational, communication, and leadership skills.
• Flexibility to work varied shifts, including evenings, weekends, and bank holidays.
• A Personal Licence, SIA licence, and Food Hygiene Level 3 - or the willingness to obtain them with our full training and support.

Responsibilities

• Leading, managing, and developing all food, beverage, and retail teams, creating a high‑performance, guest‑focused culture.
• Achieving budgets and margins across all outlets through strong stock control, payroll management, cash handling, and cost controls.
• Completing stock takes, line checks, audits, and reporting on results — taking corrective action when needed.
• Driving exceptional guest experiences by embedding service quality, consistency, and operational excellence.
• Recruiting, inspiring, training, and retaining high‑performing teams.
• Identifying opportunities to grow revenue and increase profitability across all F&B streams.
• Holding regular 1:1s and structured team meetings to support team performance and development.
• Acting as Duty Manager in the absence of the General Manager and contributing to the wider park leadership team.
• Ensuring full compliance with Health & Safety, food safety, licensing, and safeguarding policies.

Skills

Team leadership

Commercial acumen

Budget management

People development

Communication skills

Flexible shifts

Education

Personal Licence

SIA licence

Food Hygiene Level 3

Job description

Parkdean Resorts is seeking a proactive Complex Manager to lead multi‑outlet food, beverage, and retail operations across our parks in the UK. You will drive commercial performance, develop teams, and deliver outstanding guest experiences in a fast-paced environment.

You will oversee budgets, stock controls, and KPIs while maintaining high service standards and safety compliance. A Personal Licence, SIA licence, and Food Hygiene Level 3 are required or will be supported with training.