Guest Experience F&B Supervisor

Parkdean Resorts UK Limited; Windermere; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Employee Assistance Programme (24/7)

Staff discounts: holidays, food & spa

Team member discounts across products

Training and development opportunities

Job summary

Parkdean Resorts UK Limited is seeking a confident Food & Beverage Supervisor to help lead our busy complex operations and deliver fantastic guest experiences. You’ll supervise teams, support labour planning, manage waste and stock, and uphold food safety standards.

Join a dynamic environment across UK parks, providing great service during evenings, weekends, and holidays. DBS/background checks may apply and training is provided for required qualifications.

Qualifications

• Experience supervising or leading a team in a food and beverage environment.
• Guest-focused, engaging approach with passion for delivering memorable experiences.
• Experience handling cash and following financial control procedures.
• Confidence working in a fast-paced, high-pressure environment.
• Flexibility to work varied shifts, including evenings, weekends, and bank holidays.
• Food Hygiene Level 2 – training can be provided.

Responsibilities

• Ensuring the complex is presented to high standards, visually and in line with food safety policies.
• Delivering a warm welcome to guests and meeting their needs during their visit.
• Supporting the Complex Manager with labour planning and wage cost control.
• Using ordering systems accurately to place and manage food and beverage orders.
• Managing cash handling procedures, including till use and cashing up.
• Monitoring stock levels to reduce waste and achieve gross profit targets.
• Supporting recruitment, induction, training, and development of team members.
• Working with kitchen teams to ensure food meets specification and portion controls.
• Handling customer complaints professionally to secure positive outcomes.
• Ensuring compliance across food safety, health & safety, financial controls, and mandatory training.
• Running shifts during the Complex Manager's absence to ensure operations run smoothly.
• Completing any additional tasks requested by the General Manager or Complex Manager.

Skills

Team leadership

Guest focused

Cash handling

Fast paced environment

Flexible shifts

Education

Food Hygiene Level 2

Job description

Parkdean Resorts UK Limited is seeking a confident Food & Beverage Supervisor to help lead our busy complex operations and deliver fantastic guest experiences. You’ll supervise teams, support labour planning, manage waste and stock, and uphold food safety standards.

Join a dynamic environment across UK parks, providing great service during evenings, weekends, and holidays. DBS/background checks may apply and training is provided for required qualifications.