F&B & Retail Complex Manager – Guest Experience Leader

Parkdean Resorts; Tendring; On-site; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Employee Assistance Programme

Holiday discounts for you and family

Friends and family holiday discounts

Team member discount on food, drinks,

Leisure activity discounts

Brand partner discounts (Hello Fresh,

Job summary

Parkdean Resorts seeks a proactive Complex Manager to lead our multi-outlet food, beverage and retail operations across a park. You will drive guest experience, revenue, and profitable operations while developing high-performing teams in a fast-paced environment.

You’ll oversee service quality, safety compliance, and operational excellence, with responsibilities from stock control to people development. The role requires an SIA licence and a commitment to Parkdean’s standards and values.

Qualifications

• Proven experience leading large teams in a high volume food & beverage environment.
• Strong commercial acumen, with confidence in managing budgets, margins, and KPIs.
• Experience recruiting, training, and developing people while fostering a positive and inclusive culture.
• The ability to lead effectively in a fast paced, high pressure setting.
• Excellent organisational, communication, and leadership skills.
• Flexibility to work varied shifts, including evenings, weekends, and bank holidays.
• A Personal Licence, SIA licence, and Food Hygiene Level 3 - or the willingness to obtain them with our full training and support.

Responsibilities

• Leading, managing, and developing all food, beverage, and retail teams, creating a high performance, guest focused culture.
• Achieving budgets and margins across all outlets through strong stock control, payroll management, cash handling, and cost controls.
• Completing stock takes, line checks, audits, and reporting on results — taking corrective action when needed.
• Driving exceptional guest experiences by embedding service quality, consistency, and operational excellence.
• Recruiting, inspiring, training, and retaining high performing teams.
• Identifying opportunities to grow revenue and increase profitability across all F&B streams.
• Holding regular 1:1s and structured team meetings to support team performance and development.
• Acting as Duty Manager in the absence of the General Manager and contributing to the wider park leadership team.
• Ensuring full compliance with Health & Safety, food safety, licensing, and safeguarding policies.

Skills

Leadership

Budget management

Team development

Guest experience

Commercial acumen

People management

Communication skills

Flexibility

Organisational skills

Job description

Parkdean Resorts seeks a proactive Complex Manager to lead our multi-outlet food, beverage and retail operations across a park. You will drive guest experience, revenue, and profitable operations while developing high-performing teams in a fast-paced environment.

You’ll oversee service quality, safety compliance, and operational excellence, with responsibilities from stock control to people development. The role requires an SIA licence and a commitment to Parkdean’s standards and values.