F&B Operations Manager — Luxury 4-Star Hotel

The Alexander Hotel Collection; Horley; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

4 weeks holiday rising to 5 weeks

8 Bank holidays

Free car parking

Discounted hotel accommodation

Staff benefits

Job summary

Langshott Manor Hotel, part of Alexander Hotels, is seeking an experienced Food & Beverage Operations Manager to support the General Manager and lead a dedicated team of 25 across The Mulberry Restaurant, St Peter Bar, Conference & Banqueting, Room Service, Terraces and Lounge Service.

You will ensure consistent delivery of high guest service standards across all F&B areas, drive service excellence, supervise staffing, training and system adherence, and contribute to the hotel’s ongoing

Qualifications

• Previous quality food and beverage management experience within the 4/5 star hotel market.
• A CV showing a bias towards Food and Beverage experience.
• Excellent customer service skills.
• High standard of personal presentation.
• Confident, professional, and welcoming personality.
• Proven ability to recruit, train, coach and motivate hospitality teams.
• Ability to work under pressure, giving direction and leadership to the team.
• A self-motivated, driven, results orientated, and proactive attitude is required.
• Excellent verbal and written communication skills both for internal and external communication.

Responsibilities

• Support the General Manager with day-to-day hotel operations and manage the F&B team.
• Oversee The Mulberry Restaurant, St Peter Bar, Conference & Banqueting, Room Service, Terraces and Lounge Service.
• Ensure high standards of guest service across all F&B areas.
• Lead a 25-person team and supervise Duty Management across departments.
• Maintain system operations with IT support and train staff on standards.
• Recruit, train, coach, and develop staff; ensure safety and legal compliance.
• Collaborate with Sales/Marketing for revenue targets.

Skills

F&B management

Customer service

Leadership

Recruitment & training

Communication (verbal & written)

Presentation

Proactive attitude

Pressure handling

Hospitality team motivation

Job description

Langshott Manor Hotel, part of Alexander Hotels, is seeking an experienced Food & Beverage Operations Manager to support the General Manager and lead a dedicated team of 25 across The Mulberry Restaurant, St Peter Bar, Conference & Banqueting, Room Service, Terraces and Lounge Service.

You will ensure consistent delivery of high guest service standards across all F&B areas, drive service excellence, supervise staffing, training and system adherence, and contribute to the hotel’s ongoing