Flexible Guest Services Assistant – Hospitality & Dining

The Alexander Hotel Collection; Horley; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Free car parking

Holiday pay included

Job summary

Langshott Manor Hotel, part of Alexander Hotels, is seeking Casual Waiting staff to support our team across flexible day and evening shifts. Duties include greeting guests, taking orders, and serving in the award-winning Mulberry Restaurant (2 Rosette standard) for breakfast, lunch, or dinner seven days a week.

Shifts available include 7am–1pm, 9am–5pm, midday–5pm, or 5pm–midnight. We offer holiday pay and a service charge based on hours worked, plus free car parking for colleagues.

Qualifications

• Smart appearance and professional presentation.
• Excellent communication skills and a passion for guest service.
• Experience in customer service, ideally in food service/hotel/restaurant.
• Positive attitude and willingness to learn, with training offered.

Responsibilities

• Prepare the restaurant/private dining area for service.
• Meet and greet guests, take guest orders.
• Serve food and beverages, including alcoholic drinks.
• Complete satisfaction checks and resolve any issues.
• Present bills and take payment; reset the restaurant for next service.

Skills

Smart appearance

Excellent communication

Customer service experience

Positive attitude

Job description

Langshott Manor Hotel, part of Alexander Hotels, is seeking Casual Waiting staff to support our team across flexible day and evening shifts. Duties include greeting guests, taking orders, and serving in the award-winning Mulberry Restaurant (2 Rosette standard) for breakfast, lunch, or dinner seven days a week.

Shifts available include 7am–1pm, 9am–5pm, midday–5pm, or 5pm–midnight. We offer holiday pay and a service charge based on hours worked, plus free car parking for colleagues.