Casual Guest Services Assistants

The Alexander Hotel Collection; Horley; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Free car parking

Holiday pay included

Job summary

Langshott Manor Hotel, part of Alexander Hotels, is seeking Casual Waiting staff to support our team across flexible day and evening shifts. Duties include greeting guests, taking orders, and serving in the award-winning Mulberry Restaurant (2 Rosette standard) for breakfast, lunch, or dinner seven days a week.

Shifts available include 7am–1pm, 9am–5pm, midday–5pm, or 5pm–midnight. We offer holiday pay and a service charge based on hours worked, plus free car parking for colleagues.

Qualifications

• Smart appearance and professional presentation.
• Excellent communication skills and a passion for guest service.
• Experience in customer service, ideally in food service/hotel/restaurant.
• Positive attitude and willingness to learn, with training offered.

Responsibilities

• Prepare the restaurant/private dining area for service.
• Meet and greet guests, take guest orders.
• Serve food and beverages, including alcoholic drinks.
• Complete satisfaction checks and resolve any issues.
• Present bills and take payment; reset the restaurant for next service.

Skills

Smart appearance

Excellent communication

Customer service experience

Positive attitude

Job description

• Taking guest orders

CASUAL GUEST SERVICES ASSISTANTS – Flexible daytime or evening shifts

Up to £14.24 per hour including holiday pay – age related pay applies to this role

In addition you will receive a monthly service charge payment based on hours worked

Langshott Manor Hotel, Ladbroke Road, Horley, Surrey, RH6 9LN

The Place

Langshott Manor Hotel, part of Alexander Hotels a private group of quality hotels of distinction just outside London.

4 AA Star, Award winning Elizabethan Manor House set in 3 acres of stunning grounds with an ancient moat. 22 bedroom hotel with the many charming lounges all with open fires as well as the sumptuous 2 Rosette Mulberry Restaurant. Please see our website for a full list of facilities and bedrooms as well as sample menus for our restaurant and private dining guests.

The Role

We are seeking Casual Waiting staff who will support our full time staff during weekday or weekends. You can work mornings for Breakfast service or lunch or evenings for dinner service. Of course you can also choose a mixture of shifts so there is a genuine amount of flexibility which will suit many candidates.

Shifts you can choose from include; 7am – 1pm, 9am – 5pm, midday – 5pm or 5pm/6pm – midnight.

So whether you are an early bird or a night owl we have shifts to suit you.

Working in our award winning Mulberry Restaurant (2 Rosette standard) serving food and beverage to residents, business and local guests. Service for guests covers breakfast, lunch and dinner 7 days per week. We also have a range of exclusive use weddings and corporate events which we cater for either in our Restaurant or one of our private dining rooms.

Duties include;

• Preparing the restaurant/private dining room for service
• Meeting and greeting guests
• Taking guest orders
• Serving food and beverage including alcoholic beverages
• Completing satisfaction checks
• Resolving any service issues
• Presenting bills to guests and taking payment
• Resetting the restaurant at the end of the shift ready for the next service
• Ensuring work area is clean and tidy before departing

Requirements

• Smart appearance
• Excellent communication skills with a passion for guest service
• Experience within a customer service environment ideally within food service hotel/restaurant
• We are seeking a positive customer service attitude and are very happy to train those with the right attitude who lack food service experience

Benefits

• Hourly rates include an enhanced payment for holiday pay
• Free car parking