F&B Operations Leader - Multi-Site & Franchise

Haven Holidays; Hemel Hempstead; Hybrid; GBP 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

25 Days Holiday + Bank Holidays + Holi

Annual bonus

20% discount on Haven/Warner holidays

Comprehensive wellbeing support

Exclusive discounts with corporate par

Learning & Development opportunities (

Zusammenfassung

Haven Holidays in Hemel Hempstead is seeking a Deputy to the F&B Director to lead multi-site operations across Haven and franchise partners. You will deputise at senior leadership and board forums, build strategic relationships and drive SOPs, safety and margin performance.

The role partners with Finance, Digital, EPOS, H&S and Capital Development to embed operating models and enable franchise growth. Travel to parks across the UK and regular presence at the Hemel Hempstead HQ are required as

Qualifikationen

• Deep experience across QSR, Fast Casual and Casual Dining models, including franchise operations and complex multi-site environments
• Confident, credible communicator with proven experience presenting to Boards and executive audiences
• Strategic and commercially sharp, with advanced P&L, margin and performance management capability
• Strong analytical and problem-solving skills, with the ability to turn data and insight into clear operational action
• Demonstrable experience in leadership, coaching, change management and performance management
• Comfortable operating under pressure with excellent time and project management discipline
• A natural relationship builder, able to influence and align stakeholders at every level, from park teams to the Board

Aufgaben

• Act as Deputy to the F&B Director, deputising at senior leadership and Board-level forums with confidence and credibility
• Serve as the core operational and franchise specialist, building strong strategic relationships with park F&B leadership and franchise partners
• Lead the planning and execution of pre-park opening, in-season operational, and closure plans across Haven and Franchise operations, ensuring consistent SOPs and safe systems
• Champion operational excellence driving efficiency, margin performance, best-practice sharing and robust reporting against the Balanced Scorecard
• Partner with Finance, Digital, EPOS, H&S and Capital Development to embed operating models and enable franchise growth
• Lead, coach and develop the F&B Operational Support Managers and Franchise & New Openings Support Managers, raising the bar on business partnering across parks
• Represent F&B Operations at Board and Executive forums, presenting performance, risks, opportunities and strategic recommendations
• Drive the successful launch and integration of new F&B propositions, franchise concepts and openings

Kenntnisse

QSR Franchise ops

Boards & exec comms

P&L & margins

Data-driven decision

Leadership & coaching

Time & project mgmt

Jobbeschreibung

Haven Holidays in Hemel Hempstead is seeking a Deputy to the F&B Director to lead multi-site operations across Haven and franchise partners. You will deputise at senior leadership and board forums, build strategic relationships and drive SOPs, safety and margin performance.

The role partners with Finance, Digital, EPOS, H&S and Capital Development to embed operating models and enable franchise growth. Travel to parks across the UK and regular presence at the Hemel Hempstead HQ are required as