Banqueting, Bars And Restaurant Manager - Harrogate

Rbh Hospitality Management; Harrogate; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Discounted hotel room rates

Flexible working arrangements

Wagestream

Life Insurance

Employee Assistance Programme

Free meals on duty

Refer a Friend scheme

Course Sponsorship

31% F&B discount at RBH hotels

Job summary

RBH Hospitality Management is seeking a Duty Manager to oversee daily hotel operations with a focus on F&B leadership and guest satisfaction. You will guide the F&B team, monitor guest feedback, and collaborate with senior management on performance and safety standards.

The role requires strong leadership, communication, and problem-solving skills to ensure seamless service across all departments and a positive guest experience at all times.

Qualifications

• Proven leadership skills with the ability to motivate and manage teams, ensuring a positive and productive work environment.
• Strong experience in F&B operations.
• A guest-centric mindset with a focus on delivering exceptional service and resolving guest issues promptly and professionally.
• Strong problem-solving abilities, capable of thinking on your feet and addressing operational issues quickly and efficiently.
• Exceptional communication skills, with the ability to interact effectively with guests, staff, and senior management.

Responsibilities

• Oversee daily F&B operations, in collaboration with the F&B Manager.
• Lead and manage the F&B department, providing guidance, support, and training to ensure high levels of service.
• Monitor guest feedback and address any complaints or concerns promptly, ensuring high levels of guest satisfaction.
• Review financial performance and implement strategies to improve profitability.
• Ensure the hotel meets or exceeds quality standards for cleanliness, maintenance, and guest safety through regular inspections and evaluations.
• Ensure compliance with health, safety, and environmental regulations; lead staff training on emergency procedures and best practices.
• Communicate operational performance and challenges to senior management through regular reports on guest satisfaction, financial results, and operational metrics.
• Maintain clear communication and coordination between departments to ensure a seamless guest experience and operational efficiency.
• Ensuring all departments (front office, housekeeping, F&B, maintenance) are running smoothly and efficiently, in the role of Duty Manager
• Proven leadership skills with the ability to motivate and manage teams, ensuring a positive and productive work environment.
• Strong experience in F&B operations.
• A guest-centric mindset with a focus on delivering exceptional service and resolving guest issues promptly and professionally.
• Strong problem-solving abilities, capable of thinking on your feet and addressing operational issues quickly and efficiently.
• Exceptional communication skills, with the ability to interact effectively with guests, staff, and senior management.

Skills

Leadership

F&B operations

Guest service

Communication

Multitasking

Problem-solving

Job description

• Oversee daily F&B operations, in collaboration with the F&B Manager
• Lead and manage the F&B department, providing guidance, support, and training to ensure high levels of service.
• Monitor guest feedback and address any complaints or concerns promptly, ensuring high levels of guest satisfaction.
• Review financial performance and implement strategies to improve profitability.
• Ensure the hotel meets or exceeds quality standards for cleanliness, maintenance, and guest safety through regular inspections and evaluations.
• Ensure compliance with health, safety, and environmental regulations; lead staff training on emergency procedures and best practices.
• Communicate operational performance and challenges to senior management through regular reports on guest satisfaction, financial results, and operational metrics.
• Maintain clear communication and coordination between departments to ensure a seamless guest experience and operational efficiency.
• Ensuring all departments (front office, housekeeping, F&B, maintenance) are running smoothly and efficiently, in the role of Duty Manager

  Proven leadership skills with the ability to motivate and manage teams, ensuring a positive and productive work environment.

• Strong experience in F&B operations.
• A guest-centric mindset with a focus on delivering exceptional service and resolving guest issues promptly and professionally.
• Strong problem-solving abilities, capable of thinking on your feet and addressing operational issues quickly and efficiently.
• Exceptional communication skills, with the ability to interact effectively with guests, staff, and senior management.
• Ability to multitask and manage time effectively in a fast-paced, dynamic environment.

  At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey ...

• You will have access to a benefits package we believe truly works for our people
• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn 250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over 1000 per year
• And much much more!