F&B Operations & Guest Experience Lead

AccorHotels; York and North Yorkshire; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Training & development

Discount card

Complimentary stays

Meals on duty

Uniforms

Employee support

Partner discounts

Job summary

Novotel York Centre in York is seeking an experienced Food & Beverage supervisor to lead our restaurant, bar and conference & events teams. You will ensure consistent, high-quality guest service and collaborate with other departments to maintain smooth service across shifts.

The role focuses on people management, training, and complying with food hygiene standards, brand guidelines and health and safety. We offer training, staff meals, and opportunities to grow within Accor.

Qualifications

• Previous experience in a similar role is essential.
• Exceptional customer service skills.
• Ability to supervise and lead a team to achieve excellent and efficient service.
• Outstanding time management and organisational skills.
• Excellent interpersonal skills across a range of departments, guests and employees.

Responsibilities

• Work across all Food & Beverage outlets including restaurant, bar and conference & events.
• Ensure that the Food & Beverage team deliver excellent & professional guest service at all times.
• Work with all departments to ensure that service times are adhered to.
• Implement and maintain standards relating to food hygiene, brand standards, stock control and OHS.
• Manage Food & Beverage employees including rostering, training and performance management.
• Build a good relationship with guests or regular patrons. Try to remember individual patron's names and their preferences to extend a personalized service.
• Handle guests' complaints and comments tactfully and efficiently.
• Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests.
• Perform proper handover and communication to the next shift.
• Carry out Duty Manager shifts.
• Contribute to the realisation of financial targets of the department.

Skills

Customer service

Team leadership

Time management

Communication

Job description

Novotel York Centre in York is seeking an experienced Food & Beverage supervisor to lead our restaurant, bar and conference & events teams. You will ensure consistent, high-quality guest service and collaborate with other departments to maintain smooth service across shifts.

The role focuses on people management, training, and complying with food hygiene standards, brand guidelines and health and safety. We offer training, staff meals, and opportunities to grow within Accor.