F&B Operations & Guest Experience Lead

Rock Hotel Gibraltar; United Kingdom; Remote; GBP 60,000 - 90,000; Full time

Job summary

Rock Hotel Gibraltar is seeking a senior F&B Operations Manager to oversee daily restaurant, bar and events operations. You will drive service excellence, implement SOPs, manage budgets, and lead a diverse team across all F&B outlets.

Responsibilities include revenue optimization, menu innovation, and close collaboration with Marketing and Events teams. A proactive leader with HACCP knowledge and strong communication will thrive here.

Qualifications

• Degree or diploma in Hospitality Management is preferred; certifications in Food Safety / HACCP / Hotel Ops are a plus.
• Proven ability to lead, inspire and develop diverse teams with high morale and performance.
• Excellent verbal and written communication, ability to liaise with guests, staff and management; multilingualism desirable.
• Strong analytical and numerical skills; experience in budgeting, forecasting, payroll and P&L review.
• In-depth understanding of F&B operations including fine dining, bar service, banqueting and events.
• HACCP, health & safety regulations and compliance; track record of passing audits.
• Advanced skills in Lightspeed, MS Office, and hospitality management tools; ability to analyze reports and drive improvements.
• Strategic thinking with calm, decisive problem-solving under pressure.
• Genuine passion for hospitality and delivering exceptional guest experiences.

Responsibilities

• Lead daily operations across all F&B outlets and events, ensuring seamless service and adherence to brand standards.
• Develop and implement SOPs, targets, KPIs and service standards across departments.
• Manage facilities, stocktakes, procurement and event setup for flawless execution.
• Monitor revenues, labour costs and expenses; drive strategies to maximise profitability.
• Drive revenue through menu engineering, promotions and incentive programs; oversee cost of sales.
• Ensure timely and accurate reporting of daily revenue and KPIs to senior management.
• Own guest experience; respond to feedback and nurture loyalty.
• Collaborate with Marketing and Events teams on promotions and local partnerships.
• Lead recruitment, onboarding, rota planning and HR administration; develop staff through training and PDPs.
• Ensure health & safety, compliance, audits and hygiene standards across all F&B areas.
• Manage Lightspeed POS system, review reports, and train staff for proper use.

Skills

Leadership

Communication

Budgeting

F&B operations

HACCP & safety

Strategic thinking

Guest experience

Multilingual

Data & reporting

Education

Hospitality Management degree or diploma

Tools

Lightspeed

MS Office

Job description

Rock Hotel Gibraltar is seeking a senior F&B Operations Manager to oversee daily restaurant, bar and events operations. You will drive service excellence, implement SOPs, manage budgets, and lead a diverse team across all F&B outlets.

Responsibilities include revenue optimization, menu innovation, and close collaboration with Marketing and Events teams. A proactive leader with HACCP knowledge and strong communication will thrive here.