F&B Manager - Elevate Guest Experience & Events

Mount-Royal-Hotel-Edinburgh; City of Edinburgh; Vor Ort; GBP 38.000 - 55.000; Vollzeit

Benefits dieser Stelle

Career development

Online learning platform

Employee recognition

Staff incentive program

Employee Assistance Programme

Team meals

Stay rates across Europe

Zusammenfassung

Mount Royal Hotel Edinburgh by the Unlimited Collection, part of The Ascott Limited, is seeking a Food & Beverage Manager to lead our Catering operations and guest experience. You will support the Events Team with bookings and resources, and oversee F&B administrative tasks in line with standards and legal obligations.

You will drive service excellence, mentor the team, and implement process improvements while ensuring effective communication and IT system use. English fluency is essential.

Qualifikationen

• Excellent team leading and guest engagement skills.
• Excellent leadership skills.
• An ability to bring the guest experience to life throughout the hotel.
• Ability to work with IT systems.
• The ability to communicate and organize yourself in line with different expectations.
• A good command of English is essential, a second language is advantageous.

Aufgaben

• Be responsible for the day to day management of the Catering operations at the Hotel, ensuring that the team offers a warm welcome and service experience to our guests, managing expectations by constantly seeking opportunities to improve the guest experience
• Offer operational support to the Events Team by checking bookings volumes and the allocation of resources and staff
• Undertake and oversee Food & Beverage administrative and financial responsibilities in accordance with Company standards, procedures and legal obligations
• Ensure questions are answered and complaints are managed, seeking advice from senior management as necessary
• Ensure best practice at all times and put forward ideas as to how standards, processes and procedures can be maintained and improved

Kenntnisse

Team leadership

Guest engagement

Leadership

IT systems

Communication

English proficiency

Jobbeschreibung

Mount Royal Hotel Edinburgh by the Unlimited Collection, part of The Ascott Limited, is seeking a Food & Beverage Manager to lead our Catering operations and guest experience. You will support the Events Team with bookings and resources, and oversee F&B administrative tasks in line with standards and legal obligations.

You will drive service excellence, mentor the team, and implement process improvements while ensuring effective communication and IT system use. English fluency is essential.