Food & Beverage Supervisor

Mount-Royal-Hotel-Edinburgh; City of Edinburgh; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Genuine career opportunities withinour

Valuable on the job training, alongกับ

Staff incentives when you and the team

Job summary

Mount Royal Hotel Edinburgh by the Unlimited Collection is seeking a Food and Beverage Supervisor to lead the team and deliver service excellence. You will support the F&B Manager in training, guest engagement and live service delivery across the department.

The role requires strong customer service, organisational skills, and effective communication to anticipate guest needs and maintain high standards. A collaborative, guest-focused approach is essential for success.

Qualifications

• Excellent guest engagement skills.
• Previous hospitality experience.
• Ability to demonstrate excellent customer service skills.
• Previous experience handling customer requests and complaints.
• Well organised, outgoing and service minded.
• The ability to communicate and organise yourself in line with different guest expectations.
• A good command of English is essential, a second language is advantageous.

Responsibilities

• Assist the Food and Beverage Manager in building a team through leadership.
• Train and develop employees, inductions, monthly department meetings.
• Be courteous and give guests memorable service with product knowledge.
• Ensure daily task lists are completed effectively.
• Collaborate with colleagues to deliver captivating experiences.
• Take initiative to accommodate guest needs in a resourceful manner.
• Train and coach to achieve service standards and product delivery.
• Deal with guest complaints by following correct procedures.
• Positively promote sales awareness within the department.

Skills

Guest engagement

Hospitality experience

Customer service skills

Handling customer requests and Complai

Organisation and service minded

Communication and organisation

English proficiency

Job description

Mount Royal Hotel Edinburgh by the Unlimited Collection is looking for a charming and engaging individual with a passion for service excellence to join our team as a Food and Beverage Supervisor.

As a Food and Beverage Supervisor you will:

• Assist the Food and Beverage Manager in building a team through effective leadership and setting the right example
• Work with the Food and Beverage Manager to take responsibility for training and development of employees, departmental induction, monthly department meetings, planning, assigning and delegating work
• Be highly courteous and give our guests memorable service and a lasting impression
• Provide exceptional service by demonstrating full knowledge of our products and facilities
• Ensure that the daily task list is completed effectively
• Work collaboratively with your colleagues to deliver captivating experiences
• Take initiative in accommodating our guest's needs in a resourceful manner
• Assist the Food and Beverage Manager to train and coach in a systematic and professional way to consistently achieve service standards and product delivery
• Deal with guest complaints by following the correct procedures
• Positively promote sales awareness within the department and maximize sales opportunities

A successful Food and Beverage Supervisor will have:

• Excellent guest engagement skills
• Previous Hospitality experience
• Ability to demonstrate excellent customer service skills
• Previous experience handling customer requests and complaints
• Well organised, outgoing and service minded
• The ability to communicate and organise yourself in line with different guest expectations
• A good command of English is essential, a second language is advantageous

In return, we offer:

• Genuine career opportunities within our business
• Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
• Staff incentives when you and the team perform

About Us

The Unlimited Collection is a brand of The Ascott Limited.

At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.

A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties.

Jupiter Hotels Holdings Limited

Trading as: Mount Royal Hotel Edinburgh by the Unlimited Collection managed by The Ascott Limited

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