Guest Services Host (Evening Shift)

Artair Group; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading law firm is seeking a Guest Services Host for their London office. This role focuses on providing excellent front desk support, anticipating guest needs, and ensuring a welcoming environment. Ideal candidates will possess strong customer service skills and a high school diploma. Join a diverse team committed to high-quality service and employee well-being.

Benefits

Health Insurance

Pension Plan

Wellness Programs

Employee Discounts

Qualifications

• Hospitality or customer service management experience required.

Responsibilities

• Welcoming personnel and external visitors at the front desk.
• Coordinating internal and external office events.
• Building and maintaining guest profiles.

Skills

Communication

Customer Service

High EQ Skills

Education

High School Diploma

Job description

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.

The Guest Services Host (Evening Shift) is an integral part of Latham’s Workplace Experience (WE) team. This role will be responsible for integrating people, space, and technology to provide a globally consistent, welcoming, and productive experience wherever you choose to work, while anticipating internal and external guest needs by understanding in-office services and work areas. This role will be located in our London office. This role will require a regular shift of 1:00 pm - 9:00 pm.

Other key responsibilities include:

• Front Desk Support
  • Welcoming all personnel and external visitors
  • Registering visitors and coordinating details with building security and administration
• Supporting the daily workflow
  • Anticipating internal and external guest needs by understanding in-office services and work areas
  • Building and maintaining guest profiles to tailor support
• Conference centre/meeting support
  • Coordinating internal and external office events in accordance with local responsibilities
  • Spot cleaning, tidying, and reconfiguring amenity spaces, pantries, cafes, soft seating, and other areas

• Demonstrate the ability to foster an atmosphere of belonging
• Display the ability to communicate effectively and adapt with ease
• Possess high EQ skills and have the ability to respond with appropriate behaviour
• Hospitality or customer service management experience
• High school diploma or an equivalent

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Health insurance as well as group income protection and life assurance
• A pension plan
• Wellness programs
• Employee discounts
• And more!

Additionally, we have a range of diversity programming including Global Affinity Groups. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.

Latham & Watkins is committed to diversity, equal opportunity, sustainability, and pro bono legal services. We draw from a remarkable wealth of talent to create one of the world's leading law firms, and advance these commitments through the work of our Global Citizenship department. Our lawyers, paralegals, and professional staff worldwide comprise a rich mixture of different races, ethnic backgrounds, religions, sexual orientations, cultures, and primary languages. Our diversity makes us who we are.