F&B Guest Services Lead

RBH Hospitality Management Ltd; Lancashire; Vor Ort; GBP 21.000 - 26.000; Vollzeit

Benefits dieser Stelle

Discounted hotel room rates

An additional day's leave for your生日

Enhanced Maternity, adoption & shared

Course Sponsorship

Refer a Friend scheme (earn £250 for 5

Flexible working arrangements

Stream - pay when you choose

Life Insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

30% F&B discount at RBH hotels

Zusammenfassung

RBH Hospitality Management Ltd in Blackpool operates the award-winning Holiday Inn Blackpool and seeks a dedicated Food & Beverage Supervisor to lead Platform 9 Bar & Kitchen with responsibility for breakfast, room service and events. You will drive guest satisfaction through excellent service and team leadership in a vibrant, all-day dining environment.

Reporting to the Food & Beverage Manager, you’ll coach staff, optimise shifts, uphold safety standards, and support commercial performance.

Qualifikationen

• A natural people person who’s excited to take on a leadership role, with some experience in food and beverage.
• Strong communication skills, able to motivate and energise team members while keeping things running smoothly.
• Quick thinking and problem-solving skills to handle guest needs on the fly.
• Organised and adaptable, managing multiple tasks with ease.
• A team player through and through, ready to jump in wherever needed to support the crew.
• High energy and a flexible attitude, thriving in a fast-paced, lively setting.

Aufgaben

• Leading from the front – Support, motivate and inspire our Food & Beverage team, leading by example and creating a positive, welcoming environment where everyone feels valued and supported.
• Delivering exceptional guest experiences – Champion outstanding service standards, ensuring every guest receives a warm welcome, attentive service and a memorable experience.
• Supporting daily operations – Supervise the smooth running of Platform 9 Bar & Kitchen, breakfast, room service and conference and events operations, ensuring our teams are organised, prepared and delivering their best.
• Developing our people – Support the Food & Beverage Manager with team training, coaching and development, helping colleagues build their confidence, skills and knowledge.
• Creating operational excellence – Lead daily shift briefings, coordinate team activities and maintain consistently high standards of service, presentation and efficiency throughout the department.
• Taking ownership of guest satisfaction – Engage with guests, respond positively to feedback and resolve concerns professionally, always looking for opportunities to enhance the guest experience.
• Supporting commercial performance – Assist with stock control, cash handling, daily sales reporting and minimising waste, while encouraging the team to maximise opportunities through upselling and promotions.
• Championing standards and compliance – Ensure food safety, licensing, health and safety and brand standards are maintained, creating a safe and welcoming environment for guests and colleagues alike.
• Working together for success – Collaborate with the Food & Beverage Manager, kitchen team and wider hotel departments to ensure seamless communication, teamwork and an exceptional guest experience.

Kenntnisse

Leadership

Communication

Team motivation

Problem solving

Organisational skills

Hospitality experience

Jobbeschreibung

RBH Hospitality Management Ltd in Blackpool operates the award-winning Holiday Inn Blackpool and seeks a dedicated Food & Beverage Supervisor to lead Platform 9 Bar & Kitchen with responsibility for breakfast, room service and events. You will drive guest satisfaction through excellent service and team leadership in a vibrant, all-day dining environment.

Reporting to the Food & Beverage Manager, you’ll coach staff, optimise shifts, uphold safety standards, and support commercial performance.