Guest Services Supervisor Food & Beverage

RBH; Lancashire; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Discounted room rates

Birthday leave

Maternity/adoption leave

Course Sponsorship

F&B discount 30%

Refer a Friend £250

Flexible working

Life Insurance

Employee Assistance Programme

Wellness events & activities

Free meals on duty

Job summary

RBH Hospitality Management’s Holiday Inn Blackpool is seeking a Food & Beverage Supervisor to lead Platform 9 Bar & Kitchen and guest experiences with energy and passion.

You'll motivate a diverse team, maintain service standards across breakfast, room service and events, and collaborate with the F&B Manager to drive guest satisfaction and commercial excellence. The role offers a fast-paced environment, training opportunities, and the chance to be part of a renowned hospitality group.

Qualifications

• Experience in food and beverage leadership.
• Strong communication and motivational skills.
• Ability to supervise multiple services and events.

Responsibilities

• Lead and motivate the Food & Beverage team to deliver exceptional service.
• Ensure guest experiences are warm, attentive and memorable.
• Supervise daily operations across platforms (Platform 9 Bar & Kitchen, breakfast, room service, events).
• Support the Food & Beverage Manager with coaching and development.
• Maintain high standards of service, presentation and efficiency.
• Engage with guests to resolve feedback and enhance satisfaction.

Skills

Leadership

People management

Communication

Team player

Problem solving

Organised

Adaptable

Fast-paced environment

Job description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

We're looking for an enthusiastic, passionate and inspiring Food & Beverage Supervisor to join our team at the award-winning Holiday Inn Blackpool.

OUR HOTEL

Welcome to Holiday Inn Blackpool; where exceptional hospitality meets outstanding achievement! Opened in May 2024, our modern 144-bedroom hotel has quickly established itself as one of Blackpool's leading hospitality destinations. Proudly recognised as the No. 1 Holiday Inn across the UK & Ireland for guest experience in both 2024 and 2025, we've set incredibly high standards since opening, and we're not stopping there! We're also proud to be the first hotel in Blackpool to achieve the prestigious AA Four-Star Accreditation, recognising our commitment to exceptional quality, service and hospitality. Located in the heart of Blackpool, our hotel is home to Platform 9 Bar & Kitchen, our vibrant food and beverage destination welcoming hotel guests, local residents and visitors alike. With an exciting all-day dining offering, contemporary menus and a growing reputation, there's a fantastic opportunity to shape the future of our culinary experience.

As our Guest Services Supervisor Food & Beverage, reporting directly to the Food & Beverage Manager, you'll play a key role in the day-to-day success of our operation. Leading by example, you'll support and motivate our team, ensure consistently high service standards and help create memorable experiences for every guest.

Our Benefits

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Stream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

A DAY IN THE LIFE OF A FOOD & BEVERAGE SUPERVISOR AT OUR HOTEL

• Leading from the front – Support, motivate and inspire our Food & Beverage team, leading by example and creating a positive, welcoming environment where everyone feels valued and supported.
• Delivering exceptional guest experiences – Champion outstanding service standards, ensuring every guest receives a warm welcome, attentive service and a memorable experience.
• Supporting daily operations – Supervise the smooth running of Platform 9 Bar & Kitchen, breakfast, room service and conference and events operations, ensuring our teams are organised, prepared and delivering their best.
• Developing our people – Support the Food & Beverage Manager with team training, coaching and development, helping colleagues build their confidence, skills and knowledge.
• Creating operational excellence – Lead daily shift briefings, coordinate team activities and maintain consistently high standards of service, presentation and efficiency throughout the department.
• Taking ownership of guest satisfaction – Engage with guests, respond positively to feedback and resolve concerns professionally, always looking for opportunities to enhance the guest experience.
• Supporting commercial performance – Assist with stock control, cash handling, daily sales reporting and minimising waste, while encouraging the team to maximise opportunities through upselling and promotions.
• Championing standards and compliance – Ensure food safety, licensing, health and safety and brand standards are maintained, creating a safe and welcoming environment for guests and colleagues alike.
• Working together for success – Collaborate with the Food & Beverage Manager, kitchen team and wider hotel departments to ensure seamless communication, teamwork and an exceptional guest experience.

WHAT WE NEED FROM YOU

• A natural people person who’s excited to take on a leadership role, with some experience in food and beverage.
• Strong communication skills, able to motivate and energise team members while keeping things running smoothly.
• Quick thinking and problem-solving skills to handle guest needs on the fly.
• Organised and adaptable, managing multiple tasks with ease.
• A team player through and through, ready to jump in wherever needed to support the crew.
• High energy and a flexible attitude, thriving in a fast-paced, lively setting.

We recognise that great supervisors come from different backgrounds, and we welcome applications from individuals who can demonstrate the passion, skills and ambition to succeed in this role.

If you're an experienced hospitality professional looking to take the next step in your career, or an established supervisor looking for an exciting new challenge, we'd love to hear from you!

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our recruitment process you require reasonable adjustments, please let us know so we can support you.