F&B Assistant - Guest Service Pro with Global Perks

Radisson Hotel Group; Birmingham; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Hotel member discounts

Friends & Family discounts

Global/local perks

Job summary

Radisson Hotel Group is seeking a Food & Beverage Assistant to join its team. The role involves supporting the F&B department to deliver high-level guest experiences, working closely with colleagues to anticipate guest needs and uphold service standards.

You will contribute to departmental plans, control costs and inventory, and promote the company culture while ensuring compliance with due diligence and audit requirements.

Qualifications

• Experience in food & beverage service beneficial but not essential
• Hands-on approach with a can-do work style
• Commitment to delivering exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions taking ownership for duties and tasks assigned
• Personal integrity, with the ability to work in an environment that demands excellence
• Experience of working with IT systems on various platforms
• Strong communication skills

Responsibilities

• Supports the smooth running of the food & beverage department, where all aspects of the guest food & beverage service experience are delivered to the highest levels
• Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries
• Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
• Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved
• Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
• Builds and maintains effective working relationships whilst promoting the company culture and values.
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Skills

Hospitality service

Teamwork

Customer service

IT systems experience

Communication skills

Job description

Radisson Hotel Group is seeking a Food & Beverage Assistant to join its team. The role involves supporting the F&B department to deliver high-level guest experiences, working closely with colleagues to anticipate guest needs and uphold service standards.

You will contribute to departmental plans, control costs and inventory, and promote the company culture while ensuring compliance with due diligence and audit requirements.