Night Food & Beverage Assistant

InterContinental London - The O2 - Food & Beverage; Greater London; On-site; GBP 3,100 - 29,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided

Friends & family discount

Food & beverage discounts

Christmas gifts

Refer-a-friend

Cycle to work

Merlin discounts

Tastecard

Life assurance

Wage advance

Employee assistance programme

Arora star employee recognition

Long service award

Job summary

InterContinental London - The O2 - Food & Beverage is seeking a Night Food and Beverage Assistant to prepare and deliver room service orders during the night, ensuring excellent customer service and compliance with food safety standards.

You will take and deliver orders, present food and beverages, maintain cleanliness, restock items, assist late-night guest requests, and liaise with kitchen and reception to ensure smooth service on a fast-paced night shift.

Qualifications

• Excellent communication skills.
• Ability to remain calm under pressure.
• Team-oriented and supportive in a fast-paced hotel environment.

Responsibilities

• Take and deliver room service orders promptly and accurately during the night.
• Prepare and present food and beverages to hotel standards.
• Maintain cleanliness and hygiene of service areas, trolleys, and equipment overnight.
• Restock room service items including condiments, crockery, and minibar supplies.
• Assist with late-night guest requests and dietary requirements.

Skills

Excellent communication

Team player

Under pressure

Professional appearance

Job description

Salary – £29,120 plus tronc

Holiday – 28 days holiday, enhanced after 5 years of service.

But there’s more...

• Free meals on duty.
• Uniform offered and dry cleaned.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties
• Introduce a friend scheme
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

About us...

Nestled on the Greenwich Peninsula, attached to the O2, InterContinental London - The O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 493 bedrooms, a diverse dining selection, spa facilities, state-of-the-art conference and meeting rooms, including the UK's largest pillar-free ballroom.

A bit about what you will do...

The Night Food and Beverage Assistant is responsible for preparing and delivering room service orders during the night, ensuring excellent customer service, cleanliness, and compliance with food safety standards

• Take and deliver room service orders promptly and accurately throughout the night.
• Prepare and present food and beverages in accordance with hotel standards.
• Maintain cleanliness and hygiene of service areas, trolleys, and equipment during the night shift.
• Restock room service items, including condiments, crockery, cutlery, and minibar supplies as required.
• Assist with late-night guest requests, including dietary requirements or special requests.
• Follow all food safety, hygiene, and handling regulations.
• Accurately post charges to guest accounts and handle billing queries professionally.
• Liaise with kitchen, reception, and other departments to ensure smooth service.
• Complete shift handovers and report any incidents or issues to the relevant departments.
• Comply with all health, safety, and fire procedures in accordance with hotel policy.

More about you...

• Providing high quality service and attention to detail comes naturally to you.
• A smart and professional appearance.
• Excellent communication skills.
• The ability to remain calm whilst under pressure.
• Feeling comfortable in a fast-paced, busy environment.
• You value being part of a team and supporting your colleagues.
• Most of all, you have an approachable, positive, and proactive manner.
• Experience in a similar role within a 5-star hotel is a significant advantage.

Grow with us...

We are growing rapidly, and with growth comes advancement opportunities. Being part of the Arora Group, there are exciting opportunities for career progression and development across our properties and brands.