Eyewear Specialist & Customer Experience Advocate

Vision Express (UK) Limited; Birtley; On-site; GBP 18,000 - 27,000; Full time

Benefits offered by this job

Frames allowance

Lens coverage unlimited

33 days holiday

Discounts

Free eye tests

Wellbeing support

OneSight Foundation support

Job summary

Vision Express is seeking a Retail Optical Assistant to deliver confident personalised customer service and product advice in-store. You will learn frame adjustments, assist fittings, and support pre-screening eye tests using optical technology. The role offers strong earning potential with monthly bonuses and generous holiday allowance.

Join a leading optical retailer backed by EssilorLuxottica, with opportunities to grow within a global vision business.

Qualifications

• Confident engaging with customers and recommending products.
• Positive team player with a can-do attitude.
• Comfortable with digital tools and eyewear tech.

Responsibilities

• Deliver confident personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and carry out minor repairs.
• Support pre-screening eye tests using the latest optical technology.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer service

Product advice

Team player

Digital tools

Job description

Vision Express is seeking a Retail Optical Assistant to deliver confident personalised customer service and product advice in-store. You will learn frame adjustments, assist fittings, and support pre-screening eye tests using optical technology. The role offers strong earning potential with monthly bonuses and generous holiday allowance.

Join a leading optical retailer backed by EssilorLuxottica, with opportunities to grow within a global vision business.