Premium Eyewear Retail Specialist — Customer & Tech Focus

Vision Express (UK) Limited; York and North Yorkshire; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Frame allowance

Unlimited lens spend

33 days holiday with buy/sell options

Family & friends discounts + free eye,

Employee wellbeing support

OneSight Foundation involvement

Job summary

Vision Express is looking for a Retail Optical Assistant to deliver personalised customer service and expert product advice in a fast-paced optical retail environment. You’ll learn to adjust frames, assist with fittings, and support pre-screening eye tests using the latest optical technology.

Join a growing med-tech and eyewear retailer backed by EssilorLuxottica, with a focus on customer experience, innovation, and career development across over 590 stores in the UK and Ireland.

Qualifications

• Experience in customer-focused retail environments.
• Comfortable working with digital tools and store tech.
• Strong communicator with active listening skills.

Responsibilities

• Deliver confident personalized customer service and product advice
• Learn to adjust frames, assist with fittings, and carry out minor repairs
• Support pre-screening eye tests using the latest optical technology
• Keep the store running smoothly with admin and support tasks

Skills

Customer service

Eyewear knowledge

Digital tools

Communication

Tools

Frame adjustment tools

Job description

Vision Express is looking for a Retail Optical Assistant to deliver personalised customer service and expert product advice in a fast-paced optical retail environment. You’ll learn to adjust frames, assist with fittings, and support pre-screening eye tests using the latest optical technology.

Join a growing med-tech and eyewear retailer backed by EssilorLuxottica, with a focus on customer experience, innovation, and career development across over 590 stores in the UK and Ireland.