Eyewear Retail Assistant: Customer Care & Optics

Boots; Newbury; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Discretionary quarterly bonus

Employee discounts for you and a 2nd

Career development opportunities

Enhanced parental leave pay

Flexible benefits scheme

24/7 counselling through TELUS Health

Job summary

Boots Opticians in Newbury is seeking a Retail Assistant to be the first and last point of contact for customers, helping them find the right eyewear solution and guiding them through pre-screening activities for eye-tests. You will be part of a team dedicated to excellent customer service and ongoing training through our Step Into Optics program.

You will gain hands-on experience on the shop floor, support eye-tests, manage dispensing processes, and contribute to maintaining high store

Qualifications

• Passion for customer care.
• Desire to learn and develop in optics retail.

Responsibilities

• Ordering, dispensing and collection of glasses and contact lenses.
• Supporting with eye-tests and pre-screening activities.
• Providing aftercare support through repairs and adjustments.
• Completing operational and administrative tasks associated with dispensing prescriptions.
• Maintaining shop floor standards.

Skills

Customer service

Learning mindset

Retail experience

Job description

Boots Opticians in Newbury is seeking a Retail Assistant to be the first and last point of contact for customers, helping them find the right eyewear solution and guiding them through pre-screening activities for eye-tests. You will be part of a team dedicated to excellent customer service and ongoing training through our Step Into Optics program.

You will gain hands-on experience on the shop floor, support eye-tests, manage dispensing processes, and contribute to maintaining high store