Eyewear Concierge & Customer Care

Boots; Worthing; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Discretionary quarterly bonus

Generous employee discounts for you

Clinical and Non-Clinical Career dev.

Enhanced leave pay and gift card

Flexible benefits scheme

Access to TELUS Health EAP

Job summary

Boots Opticians in Worthing is seeking a Retail Assistant to welcome customers, understand their needs and help them choose eyewear and services. You will be on the shop floor building relationships and supporting with eye-tests pre-screening and product selection.

The role offers the chance to develop knowledge through the Step Into Optics training programme with hands-on experience and workshop learning, reporting to the store manager.

Qualifications

• Passion for customer care.
• Desire to learn.
• Worked in a retail or clinical environment is a plus.

Responsibilities

• Ordering, dispensing and collection of glasses and contact lenses.
• Supporting with eye-tests and pre-screening activities.
• Providing aftercare support through repairs and adjustments.
• Completing operational and administrative tasks associated with dispensing prescriptions.
• Maintaining shop floor standards.

Skills

Customer care

Desire to learn

Retail experience

Job description

Boots Opticians in Worthing is seeking a Retail Assistant to welcome customers, understand their needs and help them choose eyewear and services. You will be on the shop floor building relationships and supporting with eye-tests pre-screening and product selection.

The role offers the chance to develop knowledge through the Step Into Optics training programme with hands-on experience and workshop learning, reporting to the store manager.